The Grand Scarborough Bewertungen

A heritage hotel. I don't know why the hotel does not have a proper left luggage facility for guests. It should be a standard facility like other hotels.

Unexpected sea view and big room. Totally worth it as a single room.

Over 30 mins queuing to check in then finally went to room, the room was disgusting not the cleanest mould damp on walls what made paint peel off, squished bugs on ceiling above bed I couldn't sleep was so paranoid it fall on me, the room smelt disgusting, first time staying here and definitely the last. Was so paranoid the bed were filthy I tried to sleep on top of covers.

Couldn’t get in to the hotel during out of hours nobody would answer the buzzer. Found that a bit odd

Very poor facilities, the floor, bed, and windows were all very old. The bathroom door couldn't close properly. The hairdryer made strange noises when turned on, followed by a burning smell. The soundproofing was terrible, I could clearly hear people talking outside the room. There was no air conditioning, only a fan. Not sure if it was due to the burning smell from the hairdryer, but the smoke detector went off twice.

1. Check-out Time Is Too Early In my experience, most hotels—whether five-star establishments or smaller boutique hotels—allow guests to check out around 12:00 noon. However, for such a large hotel with a rich historical background, the check-out time of 10:00 a.m. feels unreasonably early. It is particularly inconvenient for guests who wish to have breakfast, as the kitchen closes at 9:00 a.m., making the entire morning feel rushed. This aspect was disappointing and should be seriously reconsidered. 2. Luggage Storage After Check-out As a frequent traveler who has stayed in many hotels across different countries, I have never encountered a situation where luggage storage after check-out was not available. Typically, guests are allowed to leave their bags temporarily while exploring the city and return later to collect them. Unfortunately, this was not possible at this hotel. I found this quite surprising, especially considering the size of the property. As a result, I had to carry a large suitcase while visiting the beach and dining outside, which significantly affected my experience. This policy made me feel that guests are not sufficiently accommodated after check-out, and it was quite disappointing. 3. Room Facilities I understand and respect that this hotel is nearly 200 years old, and I have no issue with its age or character. Overall, the room facilities were acceptable; however, the water taps could benefit greatly from modernization. The current rotary-style taps are difficult to operate, requiring considerable force to turn on and off. This could be especially challenging for elderly guests. Additionally, when I entered my room, I noticed that water was already running slightly due to the tap not being fully closed. If the hotel were to gradually replace these taps with more user-friendly designs, it would not only improve guest comfort but also help conserve water in the long run. I believe this would be a worthwhile investment.

It looks lovely on the outside over and hour to check in only one person on desk no one greeting gave us a room with sea view no window handle and window open the catch broken to window also.room was filthy one bath towel for two of us and no shampoo and conditioner available no hair dryer says included pool no pool at the hotel have to pay the royal hotel over road to use pool.parking horrible.fridge filthy food bits and hair in fridge and bath dirty woodlice everywhere and sewage smell in corridor and bedroom also bedroom was either like a sauna or ice box asked for help and was suggested room move went back no room move.apart from night desk worker who was extremely helpful rest was so helpful and no understanding left feeling unhappy and let down by the service and quality provided

great location and great we could take our dog we will be back very soon as there is lots to explore in and around scarborough

Got a good room with sea view. Staff helpful and friendly. Price very fair .

50 minute wait to check in. Room had not been cleaned when eventually got our key. Was like a maze trying to find our rooms and only 1 lift to get to it. Awful experience

This is Scarborough's most imposing hotel with a lengthy history. It does not have the most modern facilities, but we found it clean, comfortable and efficient. The impression is on a scale comparable with a large cruise ship, and it was good to sit in the lounge at the foot of the major staircase and enjoy a couple of drinks surrounded by the buzz of all the fun and activity around us. Our room was large and warm, with fantastic views over the bay, and with a new and comfortable bed. The hotel makes no pretension to be a 5* one, and you get what you pay for. But we were not disappointed, far from it.

Good sized double room and bathroom. Generally all was as expected, and although housekeeping did not come in to refresh supplies, I could easily obtain more teabags etc in the reception area. I was surprised there was no bath mat, thus the bathroom floor became quite wet unnecessarily. The staff were all very friendly and welcoming and I would recommend this hotel for it’s location.

No WiFi, no soap, hole in wall, had to pay extra to be above basement level just so we could get signal, great location, stuck in the 50s

Loved it. Perfect location. Would stay again