Pros
- Valet was very pleasant
- Room and bathroom both lovely
- Great TV (you could cast from your phone)
- Lovely bar / dining area
- Had it not been for the cons below, I would have given 5 stars
Cons
- Check-in delayed, despite arriving at 2.30pm and returning at 4pm; we were kept waiting until 4.20pm.
- Told pool was closed during our two night stay. It was my husband's birthday next day, we had travelled from rainy Ireland and were not pleased. I asked to speak to a manager was kept waiting again, gave up and went to our room.
-The manager, nor receptionist followed up.
- We had a room with a patio, which was lovely and spacious, but the deck chairs had black mould underneath so wouldn't use and the table was water damaged with bits of wood hanging out, not pretty to look at.
We did receive a coupon for a glass of bubbly and then when checking out discovered a $50 credit. Total cost to me £745 (incl valet).
Initially I was told it was unexpected maintenance, then learned later this was not the case it was planned maintenance.
Had I known that the pool would be closed, I'd have booked somewhere else. I couldn't get a response as to why we weren't notified in advance.
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