Hotel la Torre

Arrival shambolic with no check-in until 3pm despite arrival in resort at 12. Ski hire not available until 3pm either so other than eat lunch, not much to do. Reception / bar area of hotel rather tired, lifts very tempremental. Rooms a good size but bathroom looking tired and poorly touched up. School groups noisy, and the open plan nature of the hotel allows sound to echo. Dinner plentiful but annoying that you have to buy bottled water. Breakfast less appealing, poor choice of cereals. Most disappolinting is that the hotel is described as a spa and wellness hotel. To be clear, it is absolutely NOT. The spa is located oposite, and is run entirely separately. Entrance is for a spa experience and the price certainly reflects this. Reluctant to alliw entry for gym or pool use only. The mandatory towel, slippers and swim hat are all supplementary to qoted price. Lockers are not lockable & multiple signs remind customers that belongings are left in changing rooms at own risk. The gym was pittiful, with majority of machines out of order ( despite this being peak 1/2 term season). Regarding pricing, the suggestion is that La Torre guests have a preferential rate - v vague. Price differs day-to day and depends on own assertive negotiating, which is far from relaxing. All in all, a disappointing holiday in a tired hotel. I would say 3* at v best. And those who market it as a Spa hotel are being frankly disengenuous.

I want to say this is an amazing hotel but I’m not going to. Our trip was great and there was nothing bad about the hotel, but there are a couple of areas to highlight for travellers that we were caught out on. The hotel has received a revamp to the exterior; the interior needs an update and modernisation. I’m informed the new group in ownership plan to do so. The rooms and bathrooms are in need of a spruce and the mattresses could be a bit more forgiving. The overall cleanliness was great and the hotel staff worked endlessly, like painting the Golden Gate Bridge, to keep the rooms tidy, but wear and tear makes their efforts seem in vein. The design is spectacular from the inside but this leads to overwhelming acoustics. Some wall angularity decor would help dissipate the noise. The noise of water flow from above can be an early morning reveille, along with the stomping of feet. The Spa, gym and pool are a separate building to the hotel. As a hotel guest you do not have free access to any of these facilities and there is a limitation to their use, especially with children. There is also a charge to use towels, despite paying for use of the spa/gym/pool. There is a ski/boot locker room in the basement, which is a fantastic facility, but you will be met with a resounding cigarette odour as you enter-exit the basement. Genuinely, a lovely hotel with welcoming staff, but just needs some investiture and the provision of inclusive facilities as advertised.

I’m giving this hotel a BIG zero. It’s old, run down + dirty. I had a total of 12 people + nearly everyone had a problem with their room - from clothes being left in drawers to showers over flowing. The carpets. were filthy, stained. Paper cups at breakfast. DO NOT STAY HERE. You will be so disappointed. View great.

Hotel Torre was our base for a short family ski break in Sauze d’Oulx and it was a great choice for us all. The staff in every part of the hotel could not have been nicer or more helpful. Particular thanks to the lady who cleaned the rooms daily, doing an excellent job; and Sorin the shuttle bus driver who was kind and helpful, always available for lifts to and from the slopes. Our rooms were comfortable and spacious, quiet enough at night and while the beds were a little hard, we slept well. We enjoyed drinks in the bar before dinner and the staff in the restaurant were lovely and good natured. We stayed on a half board basis. Breakfast was very good, with plenty of choice, hot and cold; dinner was ok, the specially-cooked pastas were very good but the other options on the hot plate were a little on the cold side each night. There was a nice choice of salads however and the Italian rice and cheeses were great. It would I think have become a bit samey for any longer but for four nights, totally fine. The shuttle bus to Sportinia was an excellent inclusive addition and made that always-tiring trip from the slopes at the end of the day very straightforward. It would be better not to highlight the spa as somehow associated with the hotel. Hotel guests only receive a 10% discount so two hours in the spa is 18 euros per person. We enjoyed it on our final morning but it was really expensive especially as towels had to be hired at 5 Euros a piece and swim caps too had we not brought our own. In summary - we would return from a similar break, particularly because of the lovely staff.

Disappointing Stay Noisy and hot the whole night. I have selected this hotel because of the announced fitness and spa. Both have been closed without any prior notice.

BE AWARE THEY DO NOT CARE I have a 9 year old with severe allergies and they refused to offer me a freezer to store his medical ice block plus some space in a freezer for his special bread and desserts. They also refused to offer me a small space in a fridge, however after me begging they accepted to offer some fridge space but refused to offer freezer space. As you may understand, with a child with allergies, I need to take many of my own items on holiday which need either freezing or refrigerating. I find this terrible that they don't care and refuse this service. I also offered to pay. I have never ever faced this problem before and have always been offered a freezer and refrigerator either behind the bar or even in the kitchen. This is not a difficult mother, this is a mother trying to keep her child safe, which has never been an issue in the past. I am writing this review to warn people who have allergies that they really don't care. Such a simple thing for them is such an important thing for us. I am so sad and never expected this.