Relais Bernard Loiseau

Da wir normalerweise in Raleigh & Chateaux-Hotels übernachten, haben wir uns für dieses 2-Sterne-Michelin-Hotel entschieden. Leider war der Empfang an der Rezeption ein einziges Chaos. Obwohl wir eine Junior Suite reserviert hatten, wurden wir in ein kleines altes Zimmer mit einem kleinen Bett gesteckt. Erst nach vielen Diskussionen mit Leuten, die kaum Englisch sprechen (5-Sterne-Hotel), einschließlich der Rezeptionsleiterin, bekamen wir eine schöne, neu renovierte große Suite. Das gab dem Aufenthalt einen sehr schlechten Beigeschmack. Wir wurden zum Spa geführt, aber es gab keine Schilder auf Englisch. Beim ersten Versuch war niemand im Spa-Bereich, der uns den Weg zum neuen Poolbereich erklären konnte. Beim zweiten Versuch war dort eine Dame, die kein Englisch sprach und uns wieder nicht richtig anwies. Dank unserer Initiative fanden wir es, ein sehr schönes Spa! Nach all diesen Vorfällen versuchten sie, die Dinge zu ändern. Das Gourmand-Restaurant ist unglaublich!! Das Essen, der Service und der Koch sind ausgezeichnet. Alles in allem ein gutes Hotel, aber der Empfangsservice und die Sprachbarriere müssen verbessert werden.

We had a pleasant stay in a junior suite with nice garden. The staff was very helpful and recommending nice places to visit in the region. Very confortable bed and lovely decoration of the suite. Great Spa you would not expect in this small village with different pools, sauna and Jacuzzy. The garden is also very well maintained and brings a lot of charm to the property. The diner at Michelin restaurant was fine but I was expecting more as it is a two star Michelin restaurant. Also I would have expected mineral water in the room during the turndown service.

Really a top hotel and excellent restaurant. qHardly ever had a better dinner both in qualtiy and service.

Incredible 5-star service and comfort. Every detail meticulously observed and included. Delicious breakfast, comfortable bed, cozy room with historical beams, thick robes, beautiful spa. Charming service with a smile. Lovely terrace over the interior garden. We had a delicious dinner at their Bistro so you don’t have to do the Michelin 2-star restaurant.

Madame Loiseau assumed the leadership of this resort in 2003 after the untimely death of her husband Bernard. What she has accomplished here is a true testimony to the strength of her family, the love that she has for her family and her husband, and the pride she carries forth for his legacy. Well worth a visit!

This one got a 5 star rating by just a whisker. Overall, it is a wonderful place to stay, quiet, very functional room and you can get pampered at the spa if that is your cup of tea. Where it falls down a bit is the staff who can be quite variable. Some are excellent and will do anything to help, and some (like the reception) leave you with the impression that you are just a source of annoyance for them. We did not get the most friendly of welcome and the concierge provided some rather misleading information. Being able to speak some basic French will help you so much more. One thing to call out - the owner, Madame Loiseau is a delightful lady and you can really feel her passionate as you stay here. Recommended with some minor caveats.