Gastnutzer
19. April 2024
Arrived at the hotel and received a good welcome however it went downhill from there. Hotel and reviews indicated that there was food available in the evenings however this was not the case (confirmed by staff in who indicated that this has been the case for some time) , given also that the van outside was closed by 17:30 so no food was available, I had also been told earlier I shouldn’t walk to the closest restaurant without a stick due to street dogs…. Room was not particularly clean the pool bar was closed and I was also informed that the reception would only be staffed until 19:30. Made the decision to check out at around 18:00 taking a taxi to Pattaya for that night. I indicate that I would be comfortable with paying for the first night but would expect a refund for the rest of my stay this was rejected by the management in later discussions through my travel agent. Feel very let down clearly this hotel is living on past reviews when they may have provided food in the evenings but now there seems to be no staff for evenings to provide food or open the pool bar etc. Entirely possible given their last review was in 2023
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