Gastnutzer
30. August 2023
My recent stay at Hotel Olympia in Saranda, Albania, was an absolute nightmare. My two friends and I were embarking on a Balkan tour and decided to spend two nights at this establishment. Little did we know that this decision would lead to a series of inconceivable mishaps that marred our stay in Saranda. Two hours before the scheduled check-in time, we received a call from the hotel, informing us that our reservation had been inexplicably canceled. They claimed that they had neglected to remove the room from the booking website and were now obligated to offer it to other customers. This left the three of us utterly stranded without a place to stay. After an initial refusal to help us and a long argument to explain our reasons, in an attempt to remedy the situation, the hotel arranged for us to spend the first night at another location, which turned out to be an under-construction hotel in the suburbs. This shoddy alternative was not only exorbitantly priced but also a terrible place to spend the night. For the second night, we were begrudgingly accommodated at Hotel Olympia. However, the room we were assigned was beyond disappointing. It was cramped, unattractive, and lacked even the most basic amenities. To add insult to injury, the room had no Wi-Fi, and the water for the shower was ice-cold (attached are photos as proof). The breakfast offered was meager, and the staff's lack of enthusiasm was palpable. Their unhelpfulness and indifferent attitude further exacerbated our dismay. It was abundantly clear that the hotel's management had no regard for their guests' comfort or satisfaction.
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