Hotel Gracery Sapporo

The free shuttle to all of the attractions is perfect. The front desk staff is very helpful. Onsen and other facilities are well managed and stylishly designed. It is right next to the morning market.

Fantastic breakfast, fantastic location! Will come back here again for sure.

We were not notified w any sign that the hotel is under renovation. The noise didn’t appear to affect us perhaps we were outside most of the day. But the building is covered and my room window is basically taped entirely by plastic wrapping that makes you feel like you are in a locked room with only walls. Check in a family took me 20 minutes with staff putting those paper one by one, and, in the interim serving other needs. Rarely and surprising there is no laundry service as a 4 star hotel. Furnitures are old and make me feel like back to the 80s. No electric plugs near the bed. There is a cable charger but the one for iphone use is broken. The room is so small is fine. But the design is not smart enough to allow you open the fridge door. You got to pull the sofa to enable the full opening Bedding is not comfy. There is sheet cover on mattress but it not soft. I was supposed to return to this hotel after heading to another city. I m glad i cancel my returning booking and switched to Forza a nearby even is a 3 star is soooo much better than this place. Will not come again despite the location and breakfast is super.

Connected to Sapporo station with walkway to its basement floor (through some stairs - not fully accessible by wheelchair), a small Lobby is on the 7th floor with self service baggage storage (you can ask for back office storage if you have multiple bags), its a long walk from the elevator to the room and the room is a bit small but OK. lots of good restaurants and shops around and easy transportation with JR, subway and buses.

Room is very big and clean. Beds were very comfortable too! There is an onsen provided by the hotel too. Short walk from Sapporo station

breakfast is good