HOTEL MYSTAYS Premier Sapporo Park

This is my 2nd time to this hotel and I am disappointed with my choice this time. 1. the small room 2. with dirt stains on the carpet. 3. housekeeping lugging a vacuum around but after “clean up” hairs are still all over carpet 4. the short hairs on the bathroom wall when we checked in. Management really need to do through clean up the carpets and get housekeeping up to standard. Japan suppose to be well known for cleanliness. Disappointing!!

Great accommodation! Very spacious and tidy! There are couple of car parking near the hotel and the price is very reasonable especially it’s location is near the city centre

Location is okay. Brightness of the room and the corridor are insufficient. Cleanliness of the room has to improve.

Location is easy access but not close to the main area Room is clean but bit tiny so it gets hot easily Staffs are super good and friendly !

Great experience, convenient,clean and excellent service

My wife and I checked in the hotel from 10-14 July 2024. Upon check-in, we were attended by a female counter staff. After checking both my wife and my passport, she mentioned that the room was booked for 4 nights for only 1 person and that I’ll have to pay ¥1,500 additional for each night that my wife stays with me. That added up to ¥6,000 which I felt was totally unnecessary because there was no additional costs incurred regardless my wife is staying with me in the room or not. I tried to speak rationally to the staff attending to me but due to some Japanese rules, she frowned and insisted that I’ve to pay for the ¥6,000 which I have no choice but to pay up. After paying the ¥6,000 we went up to room 705 and realized that the carpet in the room was so old and dirty with stains all over, especially along the main passageway. The bathtub is the only location we can take our shower in and it creaks whenever we step inside, sounding like it’s gonna break apart anytime. The water temperature was also irregular. Though this hotel is conveniently located just minutes walk away from Takajima-Koen Station, we doubt we’ll ever stay back at the hotel ever again. A negative impression has been created since the moment we checked into the hotel and nothing has changed throughout our stay there.