Haustierfreundliche Hotels in São Paulo

First in english, luego en español. It is not a hotel, it is an event hall. We arrived and it looked like a children's playground. They had an event for children at the hotel. Crazy. They kept screaming and almost running over you constantly. On another day they had a wedding, loud music, we couldn't sleep. They forgot that they were a hotel. Almost all the staff were working on the wedding. We went to dinner, I think the guard was the one who took the order and I wouldn't be surprised if the cleaner was the cook. We never received one of the dishes. In the living room, the other people eating were hotel workers. It looked more like a country longhouse than a hotel. Shame. Another day they had products for sale inside the hotel, every time you went through the reception they offered you products as if you were in the municipal market. Disgusting. It is not a hotel, it is an event hall. Because they want to make more money organizing these events, they forget about their primary business. Hosting. It was the worst experience I had in my life with a hotel. Ahora en español No es un hotel, es un salón de eventos. Llegamos y parecía un parque de juegos infantil. Hicieron un evento para niños en un hotel. Una locura. No paraban de gritar y casi atropellarte constantemente. Otro día hicieron un casamiento, música a todo volumen, no se podía dormir. Se olvidaron que eran un hotel. Todo el personal estaba trabajando con el casamiento. Fuimos a cenar, creo que el guardia fue el que tomo el pedido y no me sorprendería que el limpiador haya sido el cocinero. No nos llego nunca uno de los platos. En el salón las otras personas que comían eran trabajadores del hotel. Parecía mas una casa comunal del campo que un hotel. Una vergüenza. Otro día pusieron venta de productos dentro del hotel, cada vez que pasabas por la recepción te ofrecían productos como si fuese que estabas en el mercado municipal. Un asco. No es un hotel, es un salón de eventos. Por querer ganar mas dinero organizando estos eventos, se olvidan de su negocio principal. El hospedaje. Fue la peor experiencia que tuve en mi vida con un hotel.

Outstanding hotel as always. Bar upstairs had some fantastic servers and unfortunately some very poor servers (one night I waited an hour at a table for someone to come back to get me another beer, and gave up / went to the bar directly). However in my experience that is unusual there. I do wish they had seats at the bar again - I miss that as a solo traveler. The best of all at this hotel is the concierge and front desk service. Truly world class and can get you in anywhere in the city and when you arrive, the other places treat you literallly as a VIP. AMAZING!!!

Sehr gutes Hotel und Service! Ich empfand einen Geruch im Zimmer, der manchmal nach Schimmel oder frischer Farbe zu riechen schien! Das hat meine Rhinitis angegriffen! Ich weiß nicht, ob aufgrund des sehr überfüllten Karnevals die Reinigung der Flure zu wünschen übrig ließ, denn zwei Tage lang wurden leere Pizzaverpackungen nicht aus dem Flur entfernt!

I was a little nervous at first because we decided to stay here for our last two days in Brazil before heading back to Europe but this hotel was great! They had super friendly staff that all spoke English at reception. They had more than just the basic amenities available in the room, there was complimentary bottles of water, shampoo, conditioner, bodywash and lotion, along with mouth wash, cotton, etc and instead of slippers, they had flip flops! The pool is a bit small but it's long enough to do laps and they went above and beyond to accommodate our family and make sure we were comfortable. They left chocolate in the room at bedtime which my boys loved and even a little fruit. The hotel is also in a great location, a safe area with lots of good restaurants nearby. Excellent, excellent, excellent!

Das Angebot ähnelt dem Ibis-Netz, d. h. das Verkehrshotel. Das Zimmer ist klein, aber funktional! Neue Struktur, gute und komfortabele Bettwäsche, sauberes Zimmer! Parkplatz 20 Real pro Tag. Rein Frühstück, es hat die Basis, aber es ist schmecklich. Wenn außerhalb des Tages kostet 35 pro Person. Was mir ein wenig zu wünschen übrig ist die Pflege, die Mitarbeiter sind trocken und ohne viel Freundlichkeit. Die Lage ist, was jeder schon weiß, Stadtzentrum, schmutzig in der Umgebung, gibt es nicht zu Fuß in der Nacht und so weiter. Aber im Allgemeinen ist das Hotel gut!

Service der Reception aussergewöhnlich gut und sehr hilfsbereit. PCR Test Möglichkeit im Hotel ist sehr praktisch. Der Service beim Frühstück könnte aufmerksamer sein, man muss fast für einen Kaffee betteln. WLAN ist extrem nervig, man muss sich immer wieder neu anmelden. Beispielsweise wenn man vom Zimmer in die Lobby runter geht bleibt man nicht im WLAN verbunden respektive man wird nicht sofort wieder automatisch im WLAN angemeldet. Die grosse Dusche im Zimmer ist super und der Schlafkomfort ist perfekt.

Schlecht geführtes Haus zwar mit einem sehr guten Restaurant und prima Barbereich mit DJ am Wochenende oder Feiertagen, aber der Spa Bereich enttäuscht, nicht schön und das Schwimmbad ist ein Witz. Auch kann man die Fenster in den Zimmern nicht öffnen. Der Hammer aber ist der unfreundliche Mann Eduardo an der Reception. Trotz mehrfacher ! Fragen zum Service (Flugverschiebung um zwei Tage - Frage welche Leistungen inkl. sind) bekamen wir von ihm und Kollegen falsche Informationen, an die man sich tags drauf bei Abreise nicht erinnern wollte. Der hinzugezogene Manager tat trotz höflicher Nachfrage nichts und zur Krönung bekamen wir am Ende eine falsche Abrechnung (statt 540 Real sollten wir 900 zahlen) inkl. der Drohung die Polizei zu rufen und Anwälte einzuschalten, wenn wir nicht bezahlen würden, unglaublich schlecht

It was not our first and not even our second stay in this hotel. From the beginning we just loved everything about it. Our previous stay was exactly 2 years ago: in January, 22 and that time I also wrote a review saying how classy hotel it is and how much it deserves more honest management, because they decided nothing better than make super-noisy works inside the hotel without either closing it or – at the very least - warning the guests beforehand or just having a notice on their site about the fact of the works and their schedule, so everyone could make an informed decision whether to book depending on their plans in Sao Paulo – because it is isn’t possible to be in the room with a kind of noise and walls shaking that was going on around. But, well, in January, 22 the pandemic was still on, so everything that was happening during that time should be looked at with some kind of discount, shouldn’t it? And then 2 years have passed, so surely the renovation - or whatever they call them – works should had finished long time ago, in 2 years you can build a completely new hotel from scratch and Emiliano must be even more classy now that it was in the past, - we thought naively with my wife when making a booking for Emiliano Suite (just a bit shy of USD 1.000 per night) this time for our 2 days break in Sao Paulo. When checking-in, more for the sake of pulling a joke I asked the receptionist: but for sure you don’t have any more works, like you had 2 years back, do you? Hum, actually we do have renovations ongoing on 10th and 11th floor – the answer was, - but you won’t hear anything on the 16th floor you Suite is on, but if you will be disturbed, please, just call us and we will stop it right away. Right, just a bit after 9:00 a.m. banging of tens of hummers started and it felt like they were all banging on the walls and ceiling of our suite. Like agreed, I called front desk and told them to stop it all right away. “Yes, yes, they understand”. Except absolutely nothing was changing. I called again and again and on the 3rd time I asked to talk to the manager. After some time, I was passed to some female (unfortunately didn’t catch the name), who – it was felt through a phone receiver – smiling from ear to ear asked me how she could help me. They should stop the noise right away and refund me the money, - I told her, - because they promise 5-star amenities and 5-star comfort luring people to stay with them. They do have the amenities, but there is absolutely no comfort with that noise. So, sorry, they can’t stop the noise, they have renovation works going on, but she will see what she can do about refunding me some money, - she said without her cheeky smile already. Of course, I never heard from her again and at the check-out was presented a bill showing full amounts for room. So, not only management of the hotel became any more honest throughout these 2 years. They don’t want to close the hotel for a month, send all their staff on vacation, invest t

Some problems on recent two night stay. 1) The Wi-Fi is awful. Very slow and often loses connectivity. I could neither work nor browse for leisure. Wi-Fi should not be bad in 2023. 2) A loud alarm connected to the adjacent building went off twice around midnight, disturbing our rest. I expected more from this hotel given the price. Definitely not worth it. Stay somewhere else in Sao Paolo.

Das Hotel hat eine gute Lage, in der Nähe gibt es Orte zum Essen, Trinken und Spaß haben, die zu Fuß erreichbar sind. Auch die Sanitäranlagen sind sauber. Das Einzige ist, dass das Netzwerk nicht gut ist, die Verbindung oft unterbrochen wird und die Netzwerkgeschwindigkeit nicht hoch ist. Das Frühstück war in Ordnung, es gab eine große Auswahl an Speisen und Getränken.