Charlie Houx Pinheiros

CRITICA CONSTRUTIVA Fui a São Paulo para uma reunião. Tive que fazer a reserva com data de 20/05 (Check in 15h - mesmo sabendo que não estaria em SP no dia 20/05), senão não conseguiria entrar hoje cedo, 21/05. Entrei no hotel as 7h35 de hoje. Minha reunião foi as 9h25 terminando as 13h30. Minha passagem está marcada para 23h10 de 21/05/24. São 15h40 estou perambulando pelos shoppings por que tive que fazer Check out 9h quando sai para reunião, por que o horario do hotel era até as 11h. Resumindo paguei uma diária que não dura nem 24h. Pelo menos deveria ser até as 15h. Nesse caso, para horário de uso, NOTA ZERO. Funcionarios ótimos. Instalações ótimas.

We booked and confirmed this hotel via *********** and were provided a room number and code via Whatsapp as they do not have a person for checkin. We arrived at 11pm and when we opened the door, found a naked man hastily wrapping a towel around himself. He apparently was provided the same room number and code by the hotel. We could not contact the hotel or *********** so we did not have anywhere to stay. We later tried to contact both *********** and the hotel to get our money back but the hotel would never answer any calls/emails from either us or ***********. We needed to get our credit card company involved to hold back payment. We later noticed that although the hotel had a decent overall review in ***********, all the good reviews just had a "10" with no comments and the rest had a "1" with lots of comments regarding issues - many issues regarding access to the rooms. We understand that sometimes hotels have issues, but the fact that they could not even be contacted during or after to resolve the problems is a non-starter for us. We definitely do not recommend.