Paulista Suites by Charlie

Very clean room in the Paulista area. You can park your car right under the building. Very convenient.

Good location, friendly staff, clean room

They mentioned it as three stars hotel, but actually it’s not three stars hotel. It was clean. One of the main problem is noise. Windows are so poor and loud traffic noise makes sleep difficult. No restaurant inside.

Experience at Charlie is terrible, I DO NOT RECOMMEND and here are the reasons: 1. POOR CUSTOMER SERVICE, so when you book with Charlie expect slow response times from their watsapp chat bot who offers low efficacy solutions. 2. They never took initiative to send me the room code after I booked; keep in mind there are no receptionist to check guest into the rooms so everything is online. The Chatbot is supposed to send you the room code but Charlie failed to automatically send me this info when I made the booking. I had to go and find their watsapp number myself, and then add their watsapp contact, and then go through a long tidious chatbot messaging process to finally have them find my reservation. This period took me at least 45 minutes. 3. Charlie’a chat bot does not handle English very well. Their chatbot sent me a message containing login information, and the wifi password was typed as “6 MarriedCharlie1” with spaces and everything. The wifi password didn’t work because the original message was in portugues and so the actual password was “CasadoCharlie1” so this was quite frustrating. Not only was the password incorrect, but it goes to show the inefficiencies of “intelligent watsapp service chatbots” who generate stupid responses. 4. The human account managers are not derail oriented and didn’t catch these issues, thus I wasted an hour of my life after landing in São Paulo trying to figure out the password + contact someone in the building. Clue: Charlie has no receptionist or no human staff so YOU AS A GUEST YOU ARE ON YOUR OWN. 5. THEY WONT REFUND YOU! NO CUSTOMER SERVICE REPRESENTATIVES! 6. Their “phone number” +55 (11) 99630-7416 DOES NOT EXIST so if you call it don’t expect anyone to answer, DONT WASTE YOUR TIME! BOOK AT YOUR OWN RISK OF A ANXIETY INDUCING, STRESSFUL, OVERWHELMING EXPERIENCE. GOOD LUCK!

這家酒店真的物超所值！房間寬敞明亮，空間比預期大很多，佈置簡潔舒適，衞生做得非常好，床品乾淨整潔，住起來很安心。酒店位置便利，周邊餐廳和商店都很方便，出行也十分輕鬆。工作人員服務熱情，辦理入住和退房都很高效。整體入住體驗非常愉快，無論是商務出行還是旅遊度假都很推薦，下次有機會一定還會選擇這裏，也會推薦給本地和國內的朋友。

三年前去巴西出差意外選擇了這個酒店，往後的三年裡每次去巴西都是住查理，非常棒的酒店，性價比高，安全性好，服務也不錯，出門不遠處就是非常大的shopping，樓下也有便利店oxxo和吃飯小店

Расположение отеля неплохое , отличные заведения рядом. Чайник в номере не работает. Таблички не беспокоить - нет. Сейф чтобы открыть нужно ждать техника , он был не исправен когда я прибыл . Светильник вырван. Персонал практически не говорит по Английский .

Sumpah hotelnya oke banget sih. Lokasi strategis, enak kemana-mana.

住過幾次了，房間寬敞明亮，有小露台，性價比超高，近Paulista商場，交通方便，周邊2公里內有很多餐館。