Wyndham Sao Paulo Paulista

Lovely hotel Abit old but well maintance

good location, 200m to paulista avenue

It was a ver awful experience. We were charged twice due to trip.com failed to communicate with hotel about payment issue. However, it’s not trip.com issue but Wyndham São Paulo paulista problem. It’s basically impossible to get in touch with the hotel. The only department that you can successfully talk to hotel is when you wanna make reservation. Anything other than reservation, you will never gonna be able to connected through. Sincerely, don’t make reservation of the hotel with prepay… or you will endeuses up like me, charged twice. I made the reservation with room prepaid, and when I checked in at the hotel, the receptionist is only able to find the reservation number but the hotel said they can’t find any information about the prepaid confirmation and I had to use my credit card to make a pre-authorized charge at the check in. During the stays I tried to resolved the issue by contacting the trip.com, and they actually were been very eager in helping out to solve the issue; however, the main issue that the problem wasn’t solved is because no matter when you call or how long you wait on the phone, no one will answer the call. Even you talking to the receptionist, they will simply tell you that there is nothing he/she can do because it’s reservation matter and not financial matter that the trip.com should call and try to contact with, which trip.com did; and Wyndham simply ignore the call and never picks it up. So, another thing I did was calling trip.com in front of the receptionist to have the hotel personnel to talk directly with trip.com; then when I’m about to pass the phone to the supervisor of the hotel, she refused to talk and only answered that she is already writing the email to get in touch with trip.com to solve the matter, which it was a lie because she said that trip.com never replied to her. Gosh… how can she lie to my face! My recommendation is that don’t prepay anything, pay at the hotel to avoid any payment issue. Wyndham tells sucks!!!!

Great hotel. Excellent staff. Highly recommended.

樓外觀很一般，paulista附近有很多住宿，他們家性價比很低。前台有個接待很差勁，我定的豪華套房，居然給了一間在一樓的房間，對着一排空調外機連特價房都不如。我要求換房。他堅持説沒房間了，讓我晚上8點找他經理説。我定的是兩個訂單，一個訂單是2天，一共4天，第二個訂單可以免費退改，於是我堅持要退房，取消第二個訂單。結果他又説有7樓的房間可以換。 讓人入住體驗很差。

酒店不錯，出門右手有小超市，可以停放車輛，全套服務態度也很好，距離市中心不遠，只是聖保羅的治安狀況需要變化