Vitalis Villas

Family of three, we enjoyed our stay there for one night. The meals are so heavy that we could't finish it. Foods are so nice and staffs were friendly. Definitely will come back in the future.

Alles war gut und ausgezeichnet, bis in der Dusche und Toilette das Wasser ausging. Wir hatten während unseres Aufenthalts nie den Luxus, zu duschen. Der Wasserdruck war so schwach, dass selbst das Spülen der Toilettenschüsseln eine Herausforderung war. Meine Schwester beschwerte sich an der Rezeption und mir wurde gesagt, dass die Wartung das überprüfen würde. In der Zwischenzeit bat ich um einen Eimer und eine Schöpfkelle, nur um die Toilettenschüssel spülen zu können. Wir mussten nach dem Schwimmen sogar im öffentlichen Duschbereich am Pool duschen, damit wir uns im Zimmer einfach die Haare waschen konnten.

Die schlimmste Erfahrung aller Zeiten. Zu der Zeit gab es in der Gegend einen Taifun, und sie wollten mir das Geld nicht zurückerstatten. Der Strom wurde über einen Generator versorgt und alle paar Stunden unterbrochen, kein Internet, nichts zu tun. Der Ort ist ein Witz, alles ist heruntergekommen und alt, sie halten sich nicht an die Instandhaltung und in einem unserer Zimmer roch es nach Abwasser, und es wurde nichts dagegen unternommen. Da es durch den Taifun viel geregnet hatte, gab es überall Wasserlecks in fast jedem Fenster und es kam aus den Rissen in den Wänden, die überall waren. Die Steckdosen waren alt und einige fielen aus den Wänden. Die Sanitäranlagen sehen sehr alt aus und müssen wie alles andere repariert werden. Sparen Sie Ihr Geld und gehen Sie woanders hin.

I was skeptical at first since the hotel’s location was unusual compared to the ones that are in the metro, where class and sophistication were the things you normally look for when you book a lovely stay. However, upon check-in to the location, I was amazed with how they give their best to level up their services to their guests! The area as a whole was truly iconic! I was very impressed with the villa we stayed in as it was a massive, I could not believe how big it was for 4 people! The murals on the ceilings were all magnificently beautiful! Their buffet and plated meals were on point! They had a wide selection of food and we all loved them! We were quite blessed as we own the private pool to ourselves that time! We also spent a great time at their other resort - The Vitalis White Sands via their free shuttle transfer. Lastly, the staff were very accommodating, as well as their interns! Great job team! If we were to stay again, we’ll definitely go back in this lovely resort!

Our stay with Vitalis Villas wasn’t much to be desired, as the experience was marred by a series of disappointments that overshadowed any potential enjoyment. Regrettably, the promise of a tranquil getaway was swiftly shattered by a persistent lack of water supply throughout our stay. The inconvenience of not having basic water amenities significantly dampened our experience and left us feeling frustrated and dissatisfied. Despite reporting the issue promptly to the management, the problem persisted, and our pleas for resolution fell on deaf ears. Evidence is secured. Adding insult to the poor service, the management's response to our ordeal only compounded our frustration. While assurances of partial reimbursement were made, the promised restitution failed to materialize on the agreed-upon date. Such lack of follow-through reflects poorly on the resort's commitment to customer satisfaction and professionalism. As the situation escalated, I felt compelled to request a full refund, considering the substantial inconvenience and the failure of the resort to uphold its end of the bargain. However, my attempts to engage with the management were met with evasion and disregard. Calls went unanswered, messages left unresponded, and the once-promising facade of hospitality crumbled under the weight of neglect. I do not recommend this property due to the management’s lack of professionalism.

Have you ever been to a place that serves Great Food , provide Exceptional Service and has an Alluring Location? That's Vitalis Villas where we have a Grand Vacation. I don't usually use grandiose words to describe a resort/hotel, but this time, Vitalis was the exception. From the reception room to the villas, to the food from breakfast up to dinner, the service was exceptional. As if, the place was culinary school. a hospitality school and a tourism school, where everything was top-notch and the facilities state-of the art. Kudos to the management. Where the an award for the Best Resort/Hotel be given for this year, this place will be a forerunner. We would want to visit this place more often, had it not been that far from our place in Metro Manila.