Hotel Riviera

Perfekt renovierte Zimmer und das Animationsteam eine 10, ansonsten ein Horroraufenthalt. Pool voller Menschen, unbeaufsichtigt von einem Rettungsschwimmer und Rauchen am Rand des Pools. Das Schlimmste des Aufenthalts: die sich wiederholenden Mahlzeiten, alle gebraten, um 9 Uhr nachts fangen sie an, die Tabletts zu entfernen, gefrorenes Fleisch, das sie direkt auf den Grill legen ... ein Horror! Das Barpersonal mit deplatzierten Antworten... Die Musik aus dem Nachbarhotel ist gekoppelt und unmöglich zu schlafen, bis so viele... das Reinigungspersonal die Tür des Zimmers zweimal offen gelassen hat. Wie auch immer ... Ich kann dieses Hotel nicht empfehlen.

This has to be the worst experience I've had in Spain to date (5th visit in 18mnths) not to Santa Susanna!! The whole experience was less than satisfactory, it was disheartening and very, very disappointing! Upon arrival 11:30pm we discovered the room was NOT Superior as advertised (barely basic) missing basic facilities (kettle) no option to loan/rent from reception. We was advised by reception bar closes at midnight so I entered the bar area just for hot water so we could go back to our less than desirable room for a hot drink, only to be snapped at by the bar staff to "close the door" x3 times (no language barrier) just extremely rude, disrespectful and disinterested. The bathroom stunk of sewer and we could smell it lay in bed even with the door kept closed! There was a air conditioning unit at the neighbouring hotel right at our balcony/window which was going all day/night. There was not enough food selection and was cold unless eating pizza which is cook in the canteen in view via a chef! Breakfast no fresh anything only went down to utilise coffee machine as no kettle in room or wouldn't have bothered. One reception lady when on shift was helpful (Maia) but allll other staff very unhelpful and just disinterested in their guests needs/requirements. Spa was an additional cost to use even though we are paying guests (unacceptable). Was a blessing we was only there 3 nights had it have been longer we would have contacted our supplier to be moved (it was THAT bad) We would NOT return here for FREE nor would we recommend! Very, very honest review and we don't normally write reviews but other guests need to be made aware. Stay clear!

After reading some reviews about this hotel, I was nervous before going here. We stayed for a week and it was over my expectations. Nice big room, a nice sized balcony and a big pool. It’s only 5 minutes to walk to the beach. Nice staff, but not very informative. I liked staying here and would like to come back.

Nice hotel with great location and food. Very feiendly and helpfull staff. Very close to the beach bars and restaurants. Only kids club and mini disco pretty poor, my kids were a bit disappointed. Other then that i wanna recommend this hotel for couples and familys. Also great with value. Been here second part of September 😉

Hôtel Riviera is very old hotel, all rooms équipements need absolutly to be changed. The dining room is localed grand floor, all Windows were Closed while it was terribly hot. The buffet food for evening was not good and no choice, almost the buffet every night , the chef needs to be changed. The buffet breakfast was quiet but no fresh bread , the food in Espain is horrible , even I wanted to pay for a good restaurant , was not possible in Santa Susanna. However staff are kind , very smiling , helpful and hard working Hôtel rooms are so old and the room maid did not have vaccum to clean rooms , they are still using balai, uncceptable for 4 star hôtel 🏨 Hôtel Riviera is well located like other hôtels on the same avenue. It is beat to the bus and train station to go to Barcelona. There are so many Nice Beaches on the cost so we went to différent beaches every day and sea water was amazing ans fantastic. We could see the seabed

Location of the hotel is very good, the bath rooms are newly renovated and clean, however the hotel staff is quite rude, the room they offer as premium double room for a higher price, is a single room, very small. Rooms are not equipped with mini bar. Food is ok, but they are not prepared for food allergy. When being in the social areas of the hotels, feels like being in the 80's. Definitely just a 3 star hotel only.