Hotel Indalo Park

It's the worst experience I've ever had in a hotel. I travel a lot and I know a lot of hotels everywhere in the world. The management makes a lot of promises with their "happiness department" supposed to produce a quality service and respond immediately... But these are only commercial words without effect. The customer service is a joke. Front desk staff is non-existent and so unfriendly that you don't want to ask him questions. What I tried to do, with approximate answers when there were... You have to be resourceful to find information. I sent an email to the "happiness department" following a concern experienced the morning of the first night in this place. To this day, still no response from happiness blabla... attached is the email explaining the problem: "hello, I am currently a guest in your hotel for 3 nights stay. I could have stayed more but given how customers are treated, it will stop after these three days. As a routine, I get up early in the morning to exercise. This morning I decided to go swimming in the outdoor pool since the indoor pool only opens at 9am. When I reached the outdoor swimming pool at -1 level, the door opened without using my card. I changed and started swimming. After a minute a hotel employee clapped his hands and yelled at me that the pool was closed and wouldn't open until 8am. I travel a lot, I spend my life in hotels, all over the world. I am very respectful to the rules of hotels. I have never been received treated in such manner. So I got out of the pool and the employee in question showed me the exit. If this gentleman can be blamed for his rudeness towards a hotel guest, I personally mostly blame your hotel for the lack of information that put me in this very unpleasant situation. In the room, no information on anything from the hotel, not even a QR code. In the elevators, no information regarding opening and closing hours. On the automatic door of the outdoor swimming pool, level -1, NO information neither! Unable to find any information, I simply headed through that door, which opened, I repeat, without the use of my keycard. The way this hotel is run seems to be very rough. Therefore, I would strongly recommend to put all relevant informations in the rooms, on the doors, in the elevators and make sure that your employees do not dump customers in an unpleasant way. I forgot, there was a paper in the room. "Bienvenido a la casa" written on it... What a joke... I would never come here if I knew before hand. First and last time here and at your hotel chain. Be sure that I will report it on the dedicated social networks." So, still no answer. I explained the problem to the Frontdesk staff, everything seemed to be normal for her... she didn't try to take my room number or my name... she said a little sorry in the sense of " I do not care"... Finally, -The air conditioning did not work properly. -it takes 10 euros deposit to have a towel. -WiFi is limited to 1 connection (or 2...

We really enjoyed the hotel. The rooms were great and clean but the music of the evening program is deafening loud. Its fun if you like the program but we actually had to leave the hotel several evenings to escape the blasting music. On one evening where we liked the music and stayed, it was impossible to get something to drink. Waiters were running up and down the middle area but completely forgot about the side tables. At some point, maybe 30 mins later, I got up to order directly from the bar, where they did not serve me because they said outside is table service only ....funny, as that worked so well ..... i was asked where we were sitting, so someone will be with us shortly but that did not happen and after about another half hour we simply left the hotel to finally get a drink. I know August is a busy time but not getting a drink for an hour is not my ideal holiday.