Gastnutzer
26. Februar 2024
The beach here is truly breathtaking, and the hotel was quiet when we visited, meaning we mostly had it to ourselves. Nice selection of straw covered shade canopies and seating, tasteful pool - though latter isn't particularly close to the sea. Room is pretty nicely designed - no aircon, but fans were sufficient. Mosquito netting was broken though - we reported but it wasn't resolved, so we ended up with a lot of bites. Having read the glowing reviews, we were looking forward to outstanding service - but sadly, while most staff were friendly (not all - some of the restaurant staff weren't great), service was pretty basic. Not enough staff - no one manning the beach bar for our first 2 days (though on the final day the gentleman there was lovely - Jason I think), and in the restaurant the staff tend to hide near the kitchen instead of monitoring tables - so you have to go chasing to find them. Not really acceptable given the high food prices - circa 50-60k COP for a main (which were good, but not exceptional IMO). Reception was mixed too - on our last day we wanted help with various issues and for some reason the manager/receptionist was away in her office having a meeting for ~45-60 minutes, with no one covering the desk. There was no particular effort to help with problems we were experiencing - there's no ATMs locally so we were out of cash, and asked to add 50k COP (about £10 / $12) to our bill and get that as cash, but they claimed they had zero cash available - hard to believe in a region that runs on cash. Finally - we got a moto taxi back to the hotel in the early hours of the morning one evening - and found the main hotel gate locked, meaning we had no way to get in. We had to be dropped off in scrub land adjacent to the hotel in the pitch black, then wander until we found a fence to climb over. Dangerous and avoidable if we'd been warned in advance. In summary - a stunning location, but the poor service falls well short of the premium hotel prices they charge, in an area with ample cheaper competition with the same views.
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