Alko Hotel Cotona

Exzellenter Service 🤗 sehr freundliches Personal, immer aufmerksam auf die Gäste. Vielen Dank, Oscar, für so viel Freundlichkeit. Mein Lieblingshotel in 🇨🇴 Kolumbien. Wenn ich wieder reise, werde ich auch dieses Hotel wählen

Ursprünglich hatten wir nur eine Reservierung für das Abendessen im Dachrestaurant & Bar La Guacharcha. Daraus wurde ein 3-Nächte-Aufenthalt, weil die ganze Atmosphäre so wunderbar war. Der Service war phänomenal und die Rezeptionisten waren fantastisch und so hilfsbereit. Viele von ihnen konnten auch sehr gut Englisch, was uns die Dinge sehr erleichterte. Wir fühlten uns so sicher und gut aufgehoben. Vielen Dank an das Personal, was für ein wunderschönes Hotel.

This hotel would have received top marks had it not been for the breakfast. Beds comfortable, rooms lovely and clean, pool and pool area a delight - and you hear very little noise of the city so it is peaceful to sit up on the roof, and for a small hotel the pool was a reasonable size too. Perfect location for the town. Yes the road it is in is a little run down but we did not feel unsafe walking back to the hotel at night as others have mentioned (no different from London really - but it may feel a little intimidating if you are from a small town or rural area and not used to run down areas). As with all of Colombia though we did keep our wits about us where ever we were (also not different to London either) The only disappointment was the breakfast. Very limited. Nothing was self service - not even fruit or cereal - if you ordered fruit you got what they put in the bowl - like it or not. The fruit was also no where near as nice as our previous 4 hotels further south. The cereals tasted a bit stale - and again they put it in your bowl so you could not choose the quantity or mix it. My daughters are vegetarian and vegan so for them the breakfast was even worse. To be fair they really did try to see if they could help with the vege/vegan issue but it still was not nice despite their aims and efforts to please - and we did appreciate this effort. You could not fault them for trying to give you the best experience during the stay. You also have to rely on google translate to order as the waitresses do not speak English - but that is not a criticism, only mentioned this as helpful information for any one who does not speak Spanish. After 2 days though we just decided it was not big deal and went out for breakfast for the final 2 days of our stay as we were so close to town anyway - just 5 minute walk. Despite the breakfast I would certainly recommend this hotel as I could not fault anything else and would still return if I ever went back to Santa Marta as you can get food just around the corner.