Hotel Paraíso del Pescador by Rotamundos

Worst and rude attitude and treatment—-and that was by the owner! “Customer service” was an oxymoron here! 2 friends and I begrudgingly decided on the 2 rooms left at this place. We had been told that it wasn’t high season anymore so that when we got to the area, we could best decide on a place. Unfortunately that was not the case. “Beggars couldn’t be choosers”, so we thought that it was a better option than sleeping in the car or on the beach. We told ourselves that it would only be for the night, as we were headed on to Huatulco the next day. Upon further inspection, the room furnishings were dusty, and the antiquated air conditioner appeared as though it was on its last legs. It was absolutely filthy, and I am sure that whatever cool air that came out of there was tainted by massive amounts of germs and bacteria. Also, the mattresses were like cardboard, thus not even a decent night’s sleep could be had… Before heading out that evening, we showered—without any hot water. I understand that this was Mexico, however when I am paying a good price for a place, which is advertised as a 3 star hotel, I expect hot water. If I was staying at a hostel or 1 or 2 star place, I wouldn’t. My friends were both Mexican nationals, and thought the same. We reported this to the staff at their affiliated restaurant, which also serves as the office, and we were told that the hot water boiler was broken. Hmm, don’t you think you should have told us that before we checked in? Moreover, we told them that there was no drinking water whatsoever in the room. It was about 90degrees. One of the staff members went in to the kitchen to fill up carafes of water and assured us that he’d bring them to our rooms, so that we didn’t have to climb up the stairs again to go back to the room as we were about to go out for the evening. When we returned to our rooms around midnight, there was no water to be found. By this time, the “office” was closed, so no one to tell… We then had to venture out—to two towns over, to find a place open that sold water. In the morning upon checkout, we told the staff of the lack of follow through. They said they didn’t know who it was that agreed to bring the water. We then asked to speak with a manager. We were told that the owner himself had just come in and we should speak with him. What ensued was absolutely unbelievable—- and unacceptable. When we told him about the lack of hot water, he replied, “Well, did you have water?” We said “Yes— but it was ice cold”. He smirked and said, “Well, the boiler is broken—-but you had water, didn’t you?” We were in disbelief. He then said that no place in the area has hot water. Ridiculous—and not true! He responded similarly when we told him that there was no drinking water in the room. He said It wasn’t his obligation to provide that. I came back with— perhaps not, but what about as a courtesy, especially given this heat and humidity— especially when your staff person offered to bri