Laguna Lodge Eco-Resort & Nature Reserve

I would avoid this place. We had reserved three specific rooms. We arrived and got an "upgrade" to a "villa" (note this is common in other reviews) which was actually a downgrade because it couldn't accommodate what we needed. The villa was up two extra flights of steep, tall stone stairs and then had a narrow winding staircase inside. The opposite of what you want when traveling in a multigenerational group with two senior citizens. When asked what happened we were told that they had overbooked so moved us without letting us know in advance. The rooms are dark and dingy. My mom used a flashlight to make sure the sheet were clean but even then we weren't sure. I wouldn't expect ac in an eco hotel but they didn't even have table top fans we could borrow. They said they only have "natural ventilation" meaning that we had to keep the windows open for air and swarms of bugs were flying in all night. I woke up three times because of large bugs flying into my hair. The food is average at best. We had spent three days beforehand eating our way through Guatemala and we don't mind vegetarian food. Everyone in our group just picked through their dinner. Breakfast was ok. The talk of two groups we didn't know at breakfast was how bad the showers were. It's either steaming hot or freezing cold water. We had the same experience. If you stay here come with the right expectations. We cut our trip short and left. early

What a wonderful place! Secluded (only accessibly by walking path or water taxi), but with easy access to everything Lake Atitlan offers. Super thoughtful, knowledgeable, and hardworking staff. I am a female solo traveler, and I felt very safe. The hotel arranged transport from my hotel in Guatemala City, and to my hotel in Antigua. They also arranged my hike up Rostro Maya, providing a sack lunch, and I was surprised my guide offered to take me into San Juan la Laguna to tour. I learned a lot about the area’s history, and Mayan culture. Food is very good. Will stay there again, and highly recommend!

Staggeringly beautiful location & room was fantastic with stunning views over the lake, however, the hotel is seriously lacking in any form of management. Sadly the completely inadequate number of very poorly trained, but very friendly, staff meant our 2 night stay was hugely disappointing. The gourmet food (vegetarian only) offering they boast about was dreadful, either burnt or seriously undercooked, the quality, quantity, variety and presentation of the food was atrocious and the staff, who couldn’t speak or understand English, didn’t have a clue as to what to do about it. Regrettably there was no management on site during our stay so there was no one to complain to. I attach no blame at all on the staff, they did what they could to help but just weren’t equipped with the knowledge, skills or experience to make a difference. In my view the fault lies firmly and squarely on the management, or lack of, at the hotel. Such a shame, it should have been magical, but it just wasn’t.!!!