English & Español (debajo) I called the hotel and asked them if they offered any special honeymoon accommodations. I was told to include a comment in my reservation mentioning that I wanted the honeymoon package. I made a reservation through the Los Tajibos website. The morning after making the reservation I called to make sure they had made a note about my request and got verbal confirmation of such. When we arrived nothing of what they had mentioned (rose petals, champagne bottle, or breakfast in bed next morning) were set up or scheduled. To makes matters even worse, the room smelt like a wet dog. I went to the front desk with my complains. To no avail I was told that there was nothing they could do and that didn’t see my request on their system. I tried to be proactive and tell them that I was willing to even pay more to find a quick solution to the matter, but I was turned down and told there was nothing they could do. To make matters even worse, I tried to use the shower later that day and the cold water was shut off making it impossible to jump in the shower because of the scorching hot water. I was told by a staff member that this may be due to the work they are doing on the new buildings. Nevertheless, at no point during my stay or to this day was I offered an apology or remediation. I spend half of the year staying in different hotels and this has been by far the worst experience and service. I strongly encourage you to look elsewhere for your lounging accommodations. Los Tajibos didn’t measure up to the special occasion and didn’t even try to make up for it. I have a really hard time understanding how it is 5-star hotel is specially compared to other newer alternatives in Santa Cruz. As I side note, I also had dinner at Jardin de Asia and had to wait over 90 min to get our food after ordering. Unfortunately, this hotel has become a far cry from what it once was. FYI: I stayed in room 156 on December 30th, 2021. Llamé al hotel y les pregunté si ofrecían algún paquete especial para luna de miel. Me dijeron que incluyera un comentario en mi reserva mencionando que quería el paquete de luna de miel. Hice una reserva a través de la web de Los Tajibos. A la mañana siguiente de hacer la reserva, llamé para asegurarme de que habían tomado nota de mi solicitud y recibí confirmación verbal. Cuando llegue al hotel, nada de lo que habían mencionado (pétalos de rosa, botella de champán o desayuno en la cama a la mañana siguiente) estaba preparado o programado. Para empeorar las cosas, la habitación olía a humedad. Fui a la recepción con mis quejas, me dijeron que no había nada que pudieran hacer y que no veían mi solicitud en su sistema. Traté de ser proactivo y decirles que estaba dispuesto a pagar incluso más para encontrar una solución rápida al asunto, pero me rechazaron y me dijeron que no podían hacer nada. Para empeorar las cosas, traté de usar la ducha más tarde ese día y no había agua fría, lo que hizo que fuera imposible tomar una duc
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