Courtyard Santa Cruz

Won't be returning to a Marriott! forgot shirt in closet Marriott Courtyard has not returned it!

Excellent value

Never had to write this bad of a review. Terrible experience for the what I spent on. First front reception impression was bad. 2 receptionists, one on the phone helping a lady with an issue. She seemed very stressed. The gentleman helping the rest of us making a line. When it was my turn, my card wouldnt go through. When the lady receptionist was done with the call she seemed like she was about to get a mental breakdown. He then decided to try my card on her side and was successfully processed. He didn’t explain or gave me any instructions about the key. Key needed to work the elevators and power in the rooms I had to figure it out on my own. He Didn’t offer or explained parking, I went back after we unloaded our stuff drove around and found out there was no place to park. The receptionist pretty much just processed my card. I stayed 3 nights and no one went into my room to take trash or pick up the dirty towels. Only thing they did was put a set of clean towels the night before my check out day and that’s about it. I was given an accessible room. I did not ask for one. A light on a night stand were unplugged. Found multiple lotto tickets inside the pull out bed. Toilet paper handle was broken. By the way…..what kind of bar closes at 8? The bartender didn’t seem professional or welcoming. When checking out I was asked how I wanted my receipt. On paper or email. I told her I rather get an email. I checked out around 8am and it’s 435pm and I haven’t received my email. The only people I will say were amazing at their job were the valet guys. They were friendly, helpful and did their job.

Paid parking ($25/night) Nice amenities and neat room! The front desk was kind

在San Jose開會，所有酒店都預訂滿了，衹好住到Santa Cruze. 本來是住在一座港口邊的度假小城，卻行色匆匆無心看風景。酒店設施服務無功無過，倒是最後一天早上打不到Uber前台主動幫忙還比較熱心。

去海邊可以步行抵達，如果計劃去糖果遊樂場的話可以選擇。 衞生:入住時候房間比較乾淨，不功不過。但是我們住了兩天，垃圾都沒幫我們扔。 服務:衹見過前台服務，其他的就是大堂星巴克的員工。酒店也沒早餐，所以説不上服務。 設施:酒店緊靠馬路，低樓層的確吵。有收費的地下停車位，旺季不夠的時候會讓你停在路（我們去的時候免費）。

房間很大很舒適，前台服務的女生人很好，非常友善的給我們推薦好吃的好玩的，這裏的海邊很美人少安靜，非常適合來

一家理想的酒店應當不僅提供舒適的住宿環境，還能讓客人感受到貼心的服務。乾淨整潔的房間、柔軟的床品以及安靜的氛圍是基本配置。酒店若能配備健身房、游泳池、餐廳和商務中心，就能滿足不同客人的需求。地理位置優越、交通便利，可以方便出行；同時員工友善、服務周到，讓人有賓至如歸的感覺。這樣的酒店，不僅僅是休憩之所，更是旅途中的温馨港灣。

房間很大，很乾凈，還有一個客廳區域。離公園衹有幾分鐘步行距離，距離紅衫國家公園15分鐘車程左右，注意check in 時間是四點以後，早去沒有房間的。