Courtyard Santa Cruz

Never had to write this bad of a review. Terrible experience for the what I spent on. First front reception impression was bad. 2 receptionists, one on the phone helping a lady with an issue. She seemed very stressed. The gentleman helping the rest of us making a line. When it was my turn, my card wouldnt go through. When the lady receptionist was done with the call she seemed like she was about to get a mental breakdown. He then decided to try my card on her side and was successfully processed. He didn’t explain or gave me any instructions about the key. Key needed to work the elevators and power in the rooms I had to figure it out on my own. He Didn’t offer or explained parking, I went back after we unloaded our stuff drove around and found out there was no place to park. The receptionist pretty much just processed my card. I stayed 3 nights and no one went into my room to take trash or pick up the dirty towels. Only thing they did was put a set of clean towels the night before my check out day and that’s about it. I was given an accessible room. I did not ask for one. A light on a night stand were unplugged. Found multiple lotto tickets inside the pull out bed. Toilet paper handle was broken. By the way…..what kind of bar closes at 8? The bartender didn’t seem professional or welcoming. When checking out I was asked how I wanted my receipt. On paper or email. I told her I rather get an email. I checked out around 8am and it’s 435pm and I haven’t received my email. The only people I will say were amazing at their job were the valet guys. They were friendly, helpful and did their job.

Paid parking ($25/night) Nice amenities and neat room! The front desk was kind

酒店距離Santa Cruz海灘很近，算是這個海邊度假小城裡麪規模比較大的酒店了，門面氣派，大堂和房間都很大，設計簡約。不過房間裏的設施也和美國其他酒店一樣，有冰箱微波爐洗護用品，但沒有洗漱用品拖鞋和飲用水。

第二次入住了，非常滿意地理位置，步行2-3分鐘就到boardwalk海邊遊樂場，離各個餐廳也近。房間也挺乾淨，就是客房保潔可能是人少，要求幫忙清理一下垃圾桶，沒來。