Cosmopolitano Hotel Boutique

Pros: Close to the main square Very stylish and modern rooms with comfortable beds, A/C, and two shower heads! Good breakfast with excellent coffee High speed WiFi Helpful and attentive staff, they were able to accommodate a last minute late check out request. Cons: The check in process was not smooth as the hotel hosts a restaurant in its lobby and there is no check in desk. It is unclear when you step in where are you supposed to be. A dedicated hotel guest space would be recommended as there is also no room to wait with bags in middle of the restaurant The pool is nice but the location is not great. It is located at the lobby level where the restaurant patrons are seated.

I don't think I've ever been in a hotel with kinder, more attentive service. The breakfast was just right - eggs, fresh fruit, bread, a yogurt parfait and fresh strawberry jam! There's an adjoining cafe that has great pastries, coffees, sandwiches and so forth. My tiny complaint is that there were no drawers or closets in my room. But I did have a lovely secluded balcony overlooking the street, and all the other amenities in the room were great.

Lovely hotel in Santa Cruz - with lovely staff who gave us great recommendations and were so helpful. Breakfast was lovely. We really enjoyed our time in this hotel and would really recommend it for anyone visiting Santa Cruz. Very cute little spot.

I stayed at the Cosmopolitano for three nights and had a wonderful stay. The staff was friendly and helpful and I could always find at least one person (and usually more) who spoke English. The room was very clean, breakfast was delicious, and the hotel was a 5 min walk to the plaza.

The Cosmopolitano is a smart, I’d even say entertaining, boutique hotel three short blocks from the central square of Santa Cruz, the Plaza 24 de Setiembre. With a pastry café attached, it has a steady stream of younger patrons that reinforces the aura of vitality that the welcoming staff at the reception counter (which doubles as a sort of bar) bring to the lobby space. (Special shout-out to Camila, Lily, Kevin, and — at night — Jorge.) It’s also the area for hotel guests’ morning breakfast, which is included in the room rate. Arriving past midnight, I was sent with apologies to a room that was perfectly adequate but uninspired — and the next morning I was transferred to the room next door, which was more spacious, more elegantly appointed (even with a goatskin rug on the floor!), and featured a screened balcony with seating area facing out onto the street. The one oddity was that the work desk for one’s laptop, while fully equipped with electrical outlets, lacked a chair to sit on. That said, the Wi-Fi was in perfect order — a top criterion for hotel worthiness — and yes, there was hot water in the shower that didn’t keep you waiting. The café tables around the mini-swimming pool in the courtyard, at the base of the stairs to the upper-level rooms, added a nice touch. The nightly rate for these stylishly agreeable accommodations was 600 Bolivianos (US $85).

The poor rating is for the unprofessional customer service from management. I was charged twice and it has been a nightmare getting a refund from this hotel. Location is not safe because of the high crime rate in the city center. Modern hotel district is a better choice.