Aparthotel Das Alpenhaus Katschberg

Pros: Great apartment and everything clean. Ski in ski out which saves a lot of time and is convenient Good pool area On site restaurant good with friendly staff. Reception staff friendly. Cons: There aren’t enough pegs for boots in the boot room. Beware if you are on an evening flight. There is no lounge and no facilities for waiting apart from a couple of sofas in the lobby. It is apparently impossible to have a late check out.

Never in my life have I been treated so bad on a ski trip, as I was this year in january. I was appalled by the attitude and behavior of Das Alpenhaus staff, as well as the general management of the whole Katschberg resort (which I recommend you avoid entirely). This is a short summary, as the whole review is huge: - they don't clear the snow off of the roads in Katschberg, so our car almost crashed on the way there - if you get stuck on a frozen road they didn't clean, and call this hotel for help, they will send some sketchy guy with a tractor to drag you up the hill, and charge you 50€ for that (without telling you upfront, and without giving you a receipt for that) - it's hard to realize where exactly are you allowed, and where aren't you allowed to park in front of this hotel. That is partially because the parking lot is covered in 30 cm of snow. After you manage to find out where you are supposed to park, you will have to shovel the snow yourself - You will get charged 6€ per day for an outdoor parking you cleaned yourself (while being the hotel's guest). This price is 4€ higher than the price stated in the book in your room, so I'm not sure this is even legal. - You won't have enough power sockets, toilet paper, or soap in your apartment - good luck buying them tho, as the only shop in Katschberg is open 4 days a week for a few hours. - The reception is open only until 4 pm, so good luck getting anything after that. - If you experience any problems, or even traumatic experiences, don't expect the reception staff to show any kind of empathy and helpfulness. - attached you can find photos of roads in Katschberg 3 days after last snowfall I don't know where to begin, so I will try to shorten it, from the beginning. While arriving, as we exited the highway and started driving uphill towards Katschberg, we noticed the road wasn't cleared of snow. And I'm not talking fresh snow that fell to fast to be cleared up, but layers and layers of a whole day's worth of snow. At some point our 4 wheel drive SUV couldn't go on anymore, so we called our hotel, das alpenhaus, for help. They told us they're sending someone to drag us up with a tractor. At that moment I was still shocked by the fact that people in Katschberg don't plough their roads, but positively surprised by the fast response of our hotel to send someone to help us. While waiting for the tractor, there came a bus from the other direction that couldn't get past us, so some guys got out of the bus and helped us move the car by manual force. Big mistake, as the car started sliding down the icy road, towards another car behind us, my friends still in the car screaming for their lives. I was witnessing the moments before the disaster. Miraculously, our car stopped just before hitting the other car and tumbling into the stream by the road. The bus guys just got back into the bus, and the bus left. After another 10 minutes of freezing, as the day was getting darker, the wind was starting to blow