Hotel Rheinfels

DO NOT BOOK … 4 cyclist touring across Europe. The Indian owner of the hotel was very unprofessional and not a good host. On return from dinner outside the hotel we (2 couples) were going to bed when he shouted to us as we walked past reception saying that only one breakfast had been paid for (for the following morning) which shocked us because we thought we had booked for both rooms online to have breakfast. We were cycling so needed a big breakfast every morning. We explained to him that we thought we had booked both and were confused and shocked when he started to get angry because we weren’t accepting what he said. We then asked if we could pay the difference and he said No! Nobody can provide breakfast for 6 euros (which was the difference for a room with breakfast or not), he then preceded to shout at us how he’s been in the business 10 years and he knows the scams guests pull!! He also said *********** make the prices not him, which we challenged because we also run an accommodation business so we knew this was a lie. At this he got very angry at being argued with and he threatened to throw us out. Then he refused all our breakfasts. It was a horrible experience and none of us wanted confrontation before bed it was so upsetting to have a host be so aggressive and we assumed it was because he had been drinking as he had a full glass of wine with him on reception. If it hadn’t been so late we would have left. *********** offered to find us another hotel but it was too late to leave we were tired. Very very upsetting and this confrontation before bed meant none of us could sleep.

This place might not have the Luxury and charm of a posh hotel, but it comes loaded with character and million-dollar views of the legendary Rhine that make a stay here an uber-romantic one! LOCATION: Located right next to the riverfront and steps away from the train station DINE + DRINK: Decent breakfast at the restaurant, but no dinner offered as far as I know ROOM: We stayed in Room 22, Which was a Suite with a Balcony, so this review is based on that; VIEW: Spectacular views of the calmly flowing Rhine river; SIZE: Very spacious room; AIR-CON: No Air in the room, but the weather was quite cool during the night; BED: Comfortable bed that played the expected part to put me to sleep; BATHROOM: Stand-in shower; TOILETRIES: Nothing much, do bring your own! FACILITIES: No gym or pool, pure Riverside chill! SERVICE: Friendly staff that took care of all our needs with a smile and made us feel pampered and well taken care of. Special Shout out to the Owner of the property who took good care of us. HOW WIRED YOU WILL BE: Medium high-speed Wi-Fi that works well all over the property.