The Bell Hotel

Gorgeous entrance and reception Warm welcome Great value Good breakfast Would stay again

Exceeded expectations. Will stay again. We travelled with 3 small children and stayed in a family room. The room was clean, spacious and comfortable. Perfect for our family. Parking was only £1.50 and breakfast was included. Breakfast quality was excellent. Not a greasy spoon, no. This was a lovely, quality breakfast offering with something for everyone. Will absolutely stay again. Great value for money.

This is our second time of staying and love the hotel. Staff are amazing and breakfast is yummy. 10/10 we will be back again next year.

Enjoyed our stay, lovely atmosphere in the evening, staff were friendly and helpful. We will definitely return

This property was adequate for our two-night stay. We have sadly marked average-to--good as there was room for improvement. Reception staff were friendly and helpful but some members of the breakfast dining staff let the hotel down. Unfortunately, they did not pay attention to detail ie; replenish cold buffet items and crockery as a matter of form. We had to ask. We were asked if we had a comfortable stay on checking out. We did. However, not wanting to be people who make a fuss, once back home it was confirmed that we had been downgraded to a standard double room instead of the Superior double room we had paid for. The "river view" was more of a "road view". The river cannot be seen as the room is on the ground floor. Room 2 is not a Superior Room with a River view. It is a double room without the view. We were clearly mis-sold this room by the hotel. We did not receive the room we had booked. Looking at previous comments it appears this has happened before. We can only assume that the superior double room with river view was allocated to other guests. We note the hotel does not respond to any comments. All I can say is question which room you have been allocated, especially if you have paid for an upgrade. We are disappointed, but we have learnt a lesson. Next time we will address issues straight away.

The food and the service is 5 star! But unfortunately, there was no lift to the rooms and I had a 35 kg bag I had to carry up the stairs. Good job I can carry it! Internet kept dropping out every 5 minutes and also yielded a poor wifi signal all over the hotel. Poor 3G signal too. No parking, and no unloading area. You have to park on double yellow lines. Rooms are clean but you can hear your neighbours moving around upstairs at 05:00 when they wake. I also had a room with the alley view, so I could hear the bins being dragged along the cobbles at 05:30 every morning. For a business trip, it's not ideal.

Lovely central location, great rooms, convenient to walk anywhere, Lovely Breakfast, very welcoming

A very clean hotel, in a great location with an extremely friendly team of staff.

The room was tired and dated , the facilities were out of date. The shower was full of mould and dribbled out a stream of lukewarm water. The hot tap rotated on the sink and was difficult to use. The bed was not of the quality I would expect in a room priced at £195 Better room planning by the hotel would be advisable as lovely as it was I wasn’t part of the celebration happening downstairs but that didn’t matter as I could hear it as if they were playing in my room. Maybe the guests for that celebration would have liked to be closer to it. The TV refused to work during my stay and there was no one to answer my call to the front desk I would have taken the time to discuss this with the staff on departure however again there was no one present. I try and support individual enterprises wherever possible however this time I wished I had booked into a purple palace, at least you know what to expect. I travel extensively for business all over the world and have stayed in many hotels over the years , this one I will not be staying in again!