Hotel Capo San Vito by Geocharme

We are staying at the Hotel Capo San Vito, visiting from the U.S., and have been throughly impressed by the location directly on the beach and next to the main strip, the modern and updated quality of the rooms, and the warm attentive staff throughout the property - from the front desk, to the bar, to the spa. Veronica at the spa was among the best masseuses we’ve had in a long while, as good (or better) than what you would find at a 5 star luxury hotel experience anywhere. The property has definitely surpassed our expectations. This is where you want to stay in San Vito Lo Capo.

I have to start off by saying that the staff there is amazing. They are welcoming and friendly.. especially Agnes. The only reason I stayed here is because the staff was so friendly and accommodating. The hotel is in a great location right on the beach and the amenities are wonderful. The rooms were fantastic and I would definitely stay here again!! Such an amazing experience to stay here. I would highly recommend this hotel! It is clean, modern and well kept. Definitely a 5 star experience! Thank you for making my stay perfect!!!

1 star hotel at a 4 star price. The place is dirty, their website photos aren't recent and the manager is extremely rude. They will nickel and dime you for any normal requests a 4 star hotel would offer for free. Even then, if you happen to arrive when the female manager is on, even normal requests will be denied (no help with luggage even if you offer a large tip). If you get a filthy room, they'll let you change rooms, for a fee. In short, if you are looking to spend all of your money on a hotel that will make you wish you had just slept on the street, this is the place for you!

It is difficult to understand how this hotel could possibly be rated 4 star. It is as close to the beach as it is possible to get, although you will share the beach with a gazillion other people in the summer, and there is some interesting decor and artwork, but … Making a reservation in advance was tedious. They wouldn’t take a credit card and we had to arrange a bank transfer for the deposit and then send (separately to the money) evidence of the transaction etc, and wait until the transaction had been confirmed. This required considerable to-ing and fro-ing by email to secure the reservation. And then when we arrived and were being shown around the hotel, to be informed that it would be 3 euros if we wanted fresh beach towels was a bit insulting. Our room was OK, but generally the furniture and fittings were tired and rundown. The bed and pillows were extremely hard. The ceiling had mould marks in a couple of places where it appeared to have leaked. The shower recess leaked. The shower rose leaked and had rust stains on it. The shower drain was slow - although they did fix that when we mentioned it. Cleaning wasn’t great - there was sand in the corners of the shower recess and various splash marks on the bathroom tiles for the duration of our stay. They were never cleaned off. Drinking water was not replenished each day. Wi-Fi wasn’t too bad but it was intermittent. I turned it off when streaming because it caused too much buffering to watch a movie. Noise was a real problem. Our room - on the north side of the hotel with a balcony and overlooking the beach - was extremely noisy. The neighbouring restaurants below played very loud door-doof music for much of the time. It was so loud that it penetrated the glass balcony door even when closed. In addition, there was noise from trucks that emptied the restaurant bins and frequent loud crashing sounds as glass was emptied into the bins by the restaurants. And the truck that swept the beach each morning started before it was even light. In addition, the balcony was unpleasant during the evening because of the strong restaurant kitchen exhaust fumes. The buffet breakfast offered a reasonable choice, and was OK for dinner - but I was appalled that street cats wandered at will through the restaurant, garden and bar area. There is no laundry service.