Gastnutzer
1. März 2024
I booked this hotel via *********** for a family stay of 3 nights at the end of October. I made this booking many months in advance. 2 months before the scheduled stay, the hotel asked me via the *********** app to book a different period, several weeks prior to the scheduled period. An absurd request, as if people simply could re-schedule a planned stay by a couple of weeks, just like this. I declined, and my reservation was confirmed. 2 weeks before the scheduled stay, the hotel told me via the *********** app to cancel my reservation. THEY didn’t cancel my reservation, but asked ME instead to cancel it. Reason: The hotel alleged to close the establishment for refurbishment works. Which is most likely a lie, given the fact that they tried to get rid of me weeks before already. They simply needed the room for someone else, maybe someone famous, or someone paying more. It doesn’t matter anyway. Even if it would be true, it would be a joke to cancel on hotel guests who did a valid booking. I was tempted not to accept, but at the end I cancelled, as I didn’t want to stay at a place who treats its customers this way. I had to find a different hotel for me and my family, and at this stage (shortly before the stay) I had to pay double the price I would have paid at Hotel Paradiso. I cannot recommend to book a room at this place. Too risky they won’t hold up the reservation.
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