Gastnutzer
25. Juli 2023
Bed and sweet breakfast, not suitable for children. We arrived at this hotel 3000 km away and found ourselves in a terrible situation. At first, we were deceived that the kitchen in the room we paid for was broken, and therefore we could not be accommodated there. Instead, we were offered a two-story room, where the lower floor is a bedroom, which is located in the basement with a musty smell. The room that we were offered was uncomfortable, had very little furniture. Refrigerators and kettles are not available in the rooms and are strictly prohibited. There was rat and bird droppings on the terrace, and it was obvious that it had not been cleaned for a long time. Subsequently, the owners admitted that they rented our room to other clients, as they did not like the basement smell. And the kitchen was not broken - it was such a trick that we ourselves gave up our room in favor of the basement! The owner of the hotel said that they often happened when they mixed up the numbers of guests, and she sees nothing wrong with that. A room with a musty smell is not a problem at all. We were shown several rooms: The photos of the rooms do not correspond to reality. For example, on the site, the common areas are decorated as belonging to the room, which is misleading. The rooms were hot despite the air conditioning. A normal person cannot stay in such a hotel for more than one day. We did not agree with their proposal and asked to look for other solutions, in response, the owners began to kick us out of the hotel, without even providing us with support in finding temporary housing. The owners of the hotel tried to justify themselves by lying to *********** in order to evict us from the hotel. *********** returns money for the hotel within 12 days, that is, we had to take the money for the new hotel from our budget for further travel. We had to look for another option for accommodation. The internet there is so slow that it is not possible to look for another hotel. We were saved by our ***********. In addition, we can share information that the hotel offers family rooms on the website, that is, families with children are invited. It also states that there is a playground and board games for children. At the same time, below on the site they write that children are not allowed in the hotel! The owner of the hotel rudely raised his voice to our eight-year-old daughter when she touched a cheap decoration (metal flower) with her finger on the coffee table in the reception hall. Eating is possible at strictly limited times and only in the hotel restaurant. On Monday the restaurant is closed, and since we could not find normal food outside the hotel, we were offered to buy food in the store and eat it on the street, outside the hotel. It is strictly forbidden to bring your own drinks and food into the hotel rooms. The parking lot is not guarded and is located outside the hotel, across the road, however the owners provided false information in the des
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