Tierra Atacama

Amazing hotel, food and excursions. Guide Gaspar really made our visit. All staff were amazing. I believe this hotel is about to undergo renovation so should be even more incredible when it reopens. The views out to the volcano were amazing.

We stayed at Tierra Atacama as a mixed group - my partner and I, my 78 year old mother and my 14 and 11 year old children. Without exception every member of staff went above and beyond, from making fabulous mocktails for my 14 year old, finding a blanket for my 11 year old when he wasn't feeling well to taxing forgotten laundry to my mother to a hotel in Calama. The guides were all fabulous, explained things to my children in age appropriate ways and had them both transfixed on every single excursion. My son said that staying at Tierra Atacama was the best thing to ever happen to him! The pool is also wonderful, the views are astonishing. I gather the hotel will be closing for refurbishment soon, i very much hope all the staff are retained and not much is changed. It is the perfect mix of luxury and informality and we absolutely loved it.

This is more than just a hotel - it is an incredible experience. All the staff seem genuinely interested in you having a memorable stay - from the friendly bar and restaurant teams to the highly proficient excursion guides whose personality and passion shines through in all that they do. The food overall is excellent with impressive presentation. We had one night of BBQ and buffet which was not up to the usual high standards - still good though. The rooms are a little dated - we were in a Poniente room which was larger and had views over the roof line of other rooms to the Volcano in the distance , as opposed to more frontline rooms - worth considering - but we spent so little time in the room it was not a major issue. I understand there is a complete refurbishment happening soon which I am sure will make an already incredible hotel even more enjoyable and no doubt even more expensive! The stunning views, the top notch service and the sheer quantity of places to see and visit make this a must stay location on any bucket list or Atacama visit. Very highly recommended.

This hotel is very old and simply should be closed for demolition or total refurbishment. Plumping (all aspects) is shockingly poor. Food is good considering location but the overall experience is poor as the service staff are either poorly trained or simply do not care. There are some exceptions; Antonia our guide for 3/4 days was excellent and Aly (excuse spelling) and one other young woman whose name I did not note (Chilean/ Canadian) were excellent and without them this trip would have been a disaster. When Paula (Manager) is on duty the attentiveness of all staff increases but when she is on leave the ship simply simply starts to wallow. After changing our room (due to poor plumping) our second room only had one chair on the terrace and it took almost 10 hours for a second chair to be delivered. I could go on but will end by simply stating - even with a refurbishment we will take some convincing to return to this hotel whereas Tierra Patagonia is breathtakingly beautiful, service superb and staff are well drilled.. Difficult to comprehend how a group, charging these prices, can deliver such different experiences

Excellent in every respect and we have no hesitation in recommending. Staff, location, excursions, accommodation and general ambiance could not be faulted. All of the staff were very friendly (particularly Ale) and worked well under the excellent management of Paula and her team.

Wow. What a fantastic location. Great all inclusive with gorgeous food and drink, including the cocktail of the day. We did some fantastic hikes with informative and fun guides. The hotel was just beautiful with amazing views from the room. Fantastic spa and relaxing outdoor pool. I would have happily moved there.