Gastnutzer
31. Januar 2023
My wife and I found this hotel tired, understaffed, and way oversold at a "boutique" hotel. . Despite their claims, don't expect to find someone who can speak English. Don't expect their advertised free parking, and don't expect one of their staff to meet you at the front when they say they will be there, and certainly don't expect them to bring your car at the appointed time. Also, don't expect the bathtub in your room to have a drain plug, and be prepared to not be able to access your room due to maintenance. We booked a three-night stay, but after about an hour of disappointment, we went to another hotel. We were more than willing to pay for the first night, but sought a refund for the second and third nights based on the 24-hour cancellation policy. After several days of trying, even Hotels.com's customer service department was unable to reach anyone at Casaluna to address our request.
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