Alua Atlantico Golf - All Inclusive

Words can not display our dissapointment. We paid extra for My Favorite Club to feel special for a week. 1. Check in took forever. The lines were extremely long and staff working so slow. 2. At check in we were told we had booked a 'family room' even though we booked a 'suite'. 3. Our room was located in building 4. A 5 minute walk through the hotel labyrinth to the reception and to the My Favorite Club areas. 4. When we got to our room the keycards did not work. So I had to walk the 5 minutes back with the card and then again 5 minutes to go back to the room. 5. The My Favorite Club lounge was boring, cold, tasteless and the ONLY two things different from the other bars was the real glasses (instead of plastic) and that we did not have to use tokens. Other than that the other bars were more fun and was in areas were we could actually do things like use the pool fx. In the Club lounge we felt trapped - not even a terrasse or open window! Just chairs and a TV. And it was in the other end of the hotel - 5 minutes walk. 6. The Favorite Club outside areas was even worse! Not close to any pools, worse parasols than at the actual normal pools. No drinks. No food. No nothing. Just a weird looking terrasse, that really needed cleaning. Also a long walk from our building. 7. The room was not clean. For the whole week the staff did not vacuum or mop the floors (our feet was black from dirt underneath the last two days!). 8. The whole week the bed linnen was NOT changed - they just made the bed with the dirty sheets. Disgusting. 9. The VIP feeling from extra sercive from the staff did not apply to us. Not once did we feel like we paid more to get more. 10. The food in the buffet was disgusting. Tasteless, bland and fatty. Nothing extra here either. The worst we have ever had at an all inclusive hotel! 11. The staff in the "information" at the top floor was not helpfull and just looked like they sat there falling asleep. 12. The hotel is a labyrinth and it took forever to just get out of there. No shortcuts from our room! The only door in our end of the hotel was locked on the first day of our stay! And it stayed that way. 13. Fridge in the room was to small for a suite/my favorite club room. 14. 90% of all exits/entrances were sealed of with giant locks and steel doors. It looked horrible and abandond both inside and outside. 15. Building 4 seemed left out. It needs a lot of cleaning!, it needs to be painted, the ceilings are falling down, the walls have holes in them, the staircase looks like a forgotten and abandond old school or hospital, the railings are damaged and broke and old. And so we could go on. 16. Outside of our room was no lights. 17. The pool sunbeds were reserved with towels even though this is not allowed according to the signs. The lifeguard did not care at all. 18. The pool snack bare was dry pizza, undercooked fries, burned nuggets and tasteless hotdogs. Where did the food for the adults go?... did Alua just ban/prohibit any good or

Has been a great week at the Alua Atlantico thanks to the entertainment team which was absolutely the best part of the hotel, many activities by the pool and plenty of shows during the night. We are very satisfied also about food and room. We are already checking for next year. We also would like to do a special mention to the entertainment guy from Italy... THE MASSIVE MANUEL!!! he gets a lot of effort and passion on his job, he is absolutely the spot and the face of the entire hotel!

Overall great holiday family rooms are a good size for a family of 5, staff mainly friendly and helpful, food was good but tex mex restaurant was very cold couldn't wait to leave, did a great party and fireworks for new year and location and weather brilliant. Would go back.

Very nice place for families with kids. We enjoyed our stay late on December 2024. Hotel located near to the ocean and 15 minutes away from airport. We were quite happy with Restaurants, entertainment, environment and cleanness. Staffs were friendly and helpful.