TreeCasa Hotel & Resort Nicaragua

Our family had the most unforgettable New Year’s Eve. From the moment we arrived the staff made us feel so welcome, they were incredibly kind and supportive throughout our stay. The food was absolutely delicious, both at the New Year’s Eve dinner and every other meal we had. After dinner, we attended this incredible Egyptian themed party, which was such a unique and fun experience, and it was included for guests, which was a wonderful surprise! We had so much fun dancing and celebrating in such a beautifully decorated setting. Our room was comfortable and beautifully designed, and we loved having access to the private beach. It felt like a little slice of paradise.

As a family of three, including our 8-year-old child, we were eagerly looking forward to a peaceful and rejuvenating stay at Treecasa Resort in San Juan Del Sur, Nicaragua. Both my partner and I are holistic health practitioners, and we specifically chose Treecasa because of its promise to help guests "Reconnect with Nature & Rejuvenate your soul." Unfortunately, our experience was the complete opposite of this description, and we left feeling exhausted, frustrated, and deeply disappointed. Uncomfortably Loud and Unrelaxing Atmosphere. From the moment we arrived, it became clear that the reality of Treecasa was far from what we had anticipated. The music by the pool was blaring at a very high volume, which only got louder as the day went on. While we had expected a tranquil environment, what we encountered felt more like a party scene. To make matters worse, the pool area, which had been advertised as a quiet retreat, was opened to the public after noon, becoming increasingly crowded with visitors from the nearby towns. The atmosphere was overwhelming, especially with the loud music continuing all day. The Nightmare of Nighttime Noise The worst part of our stay came after dinner. On Friday night, a rave-style party erupted at the resort, lasting from 8:30 pm until 12:30 am. The noise was unbearable, making it impossible for any of us to sleep, especially our young child, who cried for hours because of the disturbance. What was most upsetting was that we were never informed of this event when we booked the resort. Instead, we received a brief message just before the party began, inviting all guests to join in. We were left feeling blindsided and helpless. Flooding in the Room As if the noise wasn’t enough, at 1 am, a heavy rainstorm hit, and the roof of our room was not equipped to handle the downpour. In a matter of minutes, our son’s bed was completely soaked, and water was flooding the floor around the room. When we spoke to the staff the following morning, they assured us that the loud music wouldn’t happen again, which gave us some hope. But unfortunately, it did—on both Saturday and Sunday nights, the music blared again from midnight until 4 am, and once again, rain caused flooding in our room. Poor Customer Service and Unacceptable Compensation When we raised these issues with the staff, we were told that the resort was fully booked and no other rooms were available. The only alternative they offered was a room located even closer to the source of the loud music. After speaking with the manager, we were given what they called a "token of appreciation"—a free dessert at the restaurant. This, understandably, felt like an insult given the severity of the issues we faced. We requested a refund for the discomfort and inconvenience, but after hours of back-and-forth, they offered us a meager discount for one night of our four-night stay. A Formerly Peaceful Resort Turned Into a Party Destination From what we gathered from other families we s

The room was gorgeous and large, the staff were super friendly and accommodating. I felt like I was staying in a fancy tree house. The food was delicious especially the carrot cake and burger were my favorites. I would definitely stay again.

In addition to the loud music, Tree Casa employees stole priceless heirloom jewelry from our room and have yet to offer any compensation or remediation. Management has been unhelpful throughout the ordeal. Avoid this place if you want to prevent a distressing vacation.

We were there last week and this was the best experience we had out of our whole trip. We went to both Nicaragua and Costa Rica and stayed at 3 separate hotel and resorts and this was far the best one. We loved it. Excellent service, food (they have their own garden), massages, private beach, etc. And the place itself was beautiful. I was born in Nicaragua and I was so surprised that we had such a beautiful resort that I am proud to recommend to friends and family. My family and I have traveled to Europe, Africa and Asia and this was perhaps one of the most beautiful resorts we've seen. The way the natural landscape was incorporated to the design of the resort is just exquisite. My husband and I loved it so much we want to inquire about purchasing a home within resort grounds.

It was an awful experience from the customer service side. They don't care at all about making you feel welcome at all. The shuttle service is a fake, they only care about the day pass people. The front desk takes hours in replying any text (they tell you to do it that way). Overall it is not worth the price. Terrible experience. The food is expensive and the pool is full of day pass visitors. Use your money other places.