Extended Stay America Suites - San Jose - Edenvale - North

I got in late the first night and did not notice how dirty abs stained the carpet is. This hotel room really needs to be fixed up. The drawers are dirty too. Somebody spilt liquid and it ran down the front. Never got cleaned. The metal bar that opens closed the door to hall way is hanging down abs prevents the door from opening I had to push it up with my hand to get the door open. I would move but I’m exhausted after work.

👌🏼👌🏼👌🏼 Service could’ve been a whole lot better

I did not stay at the Extended Stay. The check in clerk was rude and did not know his job as far as atm charges and cancellation. I am disable and I felt insulted when he asked me to come back at 7pm , when I had already made two trips bcus they don’t except cash only creditcards.

Right from the start it began bad. First, they don’t tell you that there is a north one and a south extended stay one has a pool and a gym one doesn’t I book the one that I thought had the pool in the gym but that was not the case and even though they’re right next to each other, they do not interact together.. when my boyfriend went to take a shower, we had no towels when I went up to the desk and asked about them I was told to check back in 20 minutes they were in the dryer! so after 40 minutes and still no towels, I went up and asked for them again only to be looked at like I didn’t know what I was talking about. Why did I need towels? they do not provide any kind of toiletries whatsoever. As far as their free breakfast goes if you don’t mind brown water for coffee and the worst mini muffins you could taste then you’ll be happy with your breakfast I would never ever recommend staying here.!

When i arrived at check in time there was no one at the front desk. I looked for someone for 5 minutes before someone finally came out from the back and was not too nice during checking in. The room seemed okay until the last night we turned a light on and multiple roaches went scurrying away. We didnt even stay the last night and went home. Definitely dont recommend staying here

It's hard to choose the worst thing about this hotel. Was it the fact that front desk staff was courteous but nearly impossible to get ahold of? Was it the fact that you get the room, and nothing else - and if you want toiletries or kleenex or dishes you have to go try to get the attention of a front desk person? Don't bother calling, they won't answer. You have to go up front and tap on the desk for a while and call out to them, and then they might come talk to you. Was it the black spots (I hope they were stains) all over our sheets? Perhaps it was the holes in the walls. Or the black mold in the shower. Maybe it was the fact that in one of our two rooms, there was white slime on the bathroom wall. It's so sad that I have to HOPE it was snot. Or maybe that in the other room, the smoke detector was visibly melted. No, it's probably the 10-20 young men loitering outside every exit, in the hallways and daydrinking in the stairwell. Or perhaps it's the doors, each with a giant sign saying "don't prop this door open" that were all propped open for the whole time we were there. Oh, or perhaps it's the cockroach we killed in our shower. Or the blood we found high up on our wall. How the hell did blood get up there and why didn't they clean it off? I don't know what was going on at this hotel, but I'm never going back. And I hope the cops are watching it because there's something fishy going on. This takes the cake for the sketchiest hotel I've ever set foot in.

The staff were courteous, friendly, and tried to help. Unfortunately our room had mold, which was a huge negative. My friend woke up in respiratory distress. We checked out.

The worst hotel I’ve ever stayed at. Room dirty, horrible smell of food and roaches.

Refrigerator was dirty. Floor was dirty. There is a strong scent as soon as you walk in to the facility