Hotel de Montaña Suria

Disappointing and Unprofessional Experience I had high expectations when booking a stay at Hotel de Montaña Suria, but unfortunately, my experience was nothing short of a nightmare. I booked and PAID for a specific room, yet upon arrival, I was deceived and placed in a CPL accommodation instead—a tiny, uncomfortable, and completely inadequate space that was NOT what I had reserved. This was unprofessional, misleading, and borderline nasty. The room was cramped, uncomfortable, and far below the standard of what I had paid for. Instead of a peaceful stay, I endured a terrible night, unable to rest properly due to the discomfort and frustration of being cheated. Management showed zero accountability for this bait-and-switch tactic, which is completely unacceptable in the hospitality industry. If you value honesty, quality service, and getting what you pay for, stay far away from this place. I do NOT recommend this hotel and strongly advise others to avoid it at all costs. Deception and poor service should never be tolerated, especially when guests are paying for a specific experience. Absolutely disgraceful.

We stayed here as part of a Saga / Titan Wild Costa Rica tour. The gardens are beautiful, and you can see lots of bird life. The cabins (glorified sheds) have outside seating which is nice to sit and watch the bird life. As part of our tour both dinner and breakfast were included. Both meals were very good, plentiful and hot. Staff in the restaurant and serving drinks were pleasant and polite. The rooms are basic and horrible. Our room was not clean with a spiders nest around the wall light fitting and cobwebs between the shed walls. Lots of other bugs in the room . It was very cold, we had to have the heater on all night in spite of there being lots of bedding. Too cold to shower the next morning. Couldn't wait to leave. This was the worst accommodation we had on the tour, although many of the others were not good either. It is a ridiculously long drive down the valley to get to the place. Can't understand why Saga / Titan even bother booking people in here.

On arrival our group was made to feel welcome . Happy hour came and went, dinner was good. Unfortunately the hotel then let itself down. To cut a long story short, the manager told us at about 7.20 that the bar and main areas would all be shut down at 8.00. The reason being that they were short staffed due to this being low season. (Yet they had accepted our booking, and there were other guests. ) This is the only area in the hotel where WiFi is available and a group could assemble. After our objections the area did remain open until 9.00 with one young girl taking very good care of us. The following day as we were leaving the manager carefully avoided us.

Rooms very clean and spacious and staff friendly and helpful. We wouldn’t recommend the restaurant though as portions were very small, food very cold and price outrageous. No hot water until late afternoon. I would also ask the management to put bird stickers on the restaurant windows as occasional poor hummingbirds run through it and got stunned. Other local hotels do it already.

We travel a lot and found this place not to be acceptable. The room was very small, no desk, no cabinet. We had to move the dress stand to the bathroom in order to create space for our luggage. Coffeemaker is in the bathroom just above the toilet. Dinner was overpriced and disappointing. Will go back to the valley for the Quetzales but definitely will stay in Savegre Hotel.