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Verifizierte Bewertungen
Lage4.4
Ausstattung4.0
Service4.4
Sauberkeit4.4
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Negative Bewertungen(5)
K
Nano Queen Size Bett
Aufenthalt im Febr. 2025
Business
7 Bewertungen
2.5/5
Gepostet am 24. März 2025
Overall, the hotel is just average. During exhibition periods, the room rates are exorbitant—around CAD 340 per night—whereas on regular days, they’re only about CAD 100 a night. The only bright spot was the excellent female black receptionist at the front desk; her friendly demeanor, professionalism, and positive attitude truly stood out. Additionally, the white receptionist on duty during the day was also very pleasant and efficient.
Unfortunately, my experience was marred by another staff member—a stocky, overweight black man—whose attitude was extremely aggressive. When he was the only person at the front desk, he even glared at guests with a threatening look. Despite the lateness of the hour, he checked me in and provided me with a room. However, upon entering, I discovered that the comforter and bedding had clearly been used, as if someone had just checked out.
To make matters worse, when I asked him about the availability of slippers, he brusquely told me to go downstairs and find them myself, complaining about the hardships of his night shift. Although I remained polite, his rudeness was undeniable. More significantly, the room was filled with a strong odor reminiscent of freshly renovated rubber, making it difficult to breathe. Every morning, I had to spend nearly half the day just trying to catch my breath, as the overwhelming smell left me feeling short of breath and suffocated.
In summary, while the hotel has its moments with some excellent staff, the overall experience is marred by inconsistent service, unclean conditions, and an eerie, unsettling atmosphere. I cannot recommend this hotel to anyone seeking a comfortable and hygienic stay.
Übersetzen
Antwort der Unterkunft: Hello Di,Thank you for taking the time to share your feedback about your recent stay. We greatly value guest reviews as they help us to improve and highlight our team's strengths.We're delighted to hear that our front desk receptionists made a positive impression with their friendliness and professionalism. It's always rewarding to receive such recognition for our staff.However, we sincerely apologize that your room did not meet expectations, especially regarding cleanliness and the odor. Please know that this is not the standard we aim for, and we are addressing these issues with our housekeeping team to ensure better maintenance and cleanliness in all rooms.We also regret the experience you had with one of our staff members. We are committed to providing a welcoming and respectful environment, and we will investigate this matter to ensure that all team members adhere to our expected high standards of service. Your experience is not reflective of our values, and we appreciate you bringing this to our attention.Regarding your concerns about price fluctuations during exhibition periods, we understand. While pricing can vary with demand, we will review our pricing structure to ensure transparency and fairness for our guests.Thank you again for your feedback. We hope to have the opportunity to provide you with an improved experience in the future.Sincerely,William
Gastnutzer
Meta Queensize-Bett - 2 Queensize-Betten
Aufenthalt im Jan. 2025
Business
1 Bewertungen
5.0/5
Hervorragend
Gepostet am 21. März 2025
Great location, close to the MRT station and Ding Ding tram stop. The staff is friendly and provides excellent service. The room is clean and well-maintained. A highly recommended hotel!
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Waisir
Nano Queen Size Bett
Aufenthalt im Jan. 2025
Pärchen
4 Bewertungen
5.0/5
Hervorragend
Gepostet am 19. Febr. 2025
Location is excellent, just next to the cable car Powell Street station. Room is a bit small but clean. Washroom is big enough. The coffee and snacks bought at cafe at the hotel lobby is very nice.
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Gastnutzer
Nano Queen Size Bett
Aufenthalt im Dez. 2024
Single
1 Bewertungen
4.0/5
Sehr gut
Gepostet am 26. Jan. 2025
The location is excellent and the transportation is convenient :)
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Yu Feng Yvonne
Mono Queensize-Bett
Aufenthalt im Dez. 2024
Pärchen
5 Bewertungen
5.0/5
Hervorragend
Gepostet am 3. Febr. 2025
Our stay was great. Room was small but location is top notch! Super close by Fisherman Wharf
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Gastnutzer
Meta Queensize-Bett - 2 Queensize-Betten
Aufenthalt im Sept. 2024
Reise mit Freunden
3 Bewertungen
3.5/5
Gepostet am 14. Okt. 2024
Very convenient close to Powell Station. Down side is night time there are many homeless around that area.
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Samuel Jake
Nano Queen Size Bett
Aufenthalt im Aug. 2024
Single
10 Bewertungen
4.5/5
Großartig
Gepostet am 8. Okt. 2024
Great location, very clean and well done. Large rooms with a nice bathroom
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Frederickyeo
Nano Queen Size Bett
Aufenthalt im Juli 2023
Pärchen
26 Bewertungen
4.7/5
Wunderbar
Gepostet am 10. Sept. 2023
I like the hotel.
Located at a wonderful location just right across the cable car stop. The room was cozy and comfortable. The bed was nice and comfy. There are safe, ice bucket and coffee machine. And the bathroom was spacious.
I will very much recommend this hotel.
Übersetzen
Antwort der Unterkunft: Hi Frederick!Thank you for taking the time in providing your honest feedback about your visit! It's great to see you found our property overall to your liking, and I very much hope you found our team to be accommodating and friendly! It was our pleasure having the opportunity to host you, and we hope to have the opportunity to host you again sometime soon!Take care,Bryan PourtabibFront Office Manager, Axiom Hotel
Gastnutzer
Nano Queen Size Bett
Aufenthalt im Juni 2024
Reise mit Freunden
17 Bewertungen
5.0/5
Hervorragend
Gepostet am 5. Okt. 2024
Great location. Very cute.
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Teraiarii Teheipuarii
Nano Queen Size Bett
Aufenthalt im Nov. 2024
Pärchen
5 Bewertungen
5.0/5
Hervorragend
Gepostet am 2. Jan. 2025
Cool
Troo
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ArSong
Nano Queen Size Bett
Aufenthalt im Febr. 2024
Reise mit Freunden
1 Bewertungen
4.2/5
Sehr gut
Gepostet am 27. März 2024
Clean and good location.
Übersetzen
Antwort der Unterkunft: Thank you for taking the time in providing your honest feedback about your visit, ArSong! It's great to see your positive comments about our location and accommodations overall! It was our pleasure having the opportunity to host you, and we very much hope to have the opportunity to host you again sometime soon!Take care,Bryan PourtabibDirector of Front Office, Axiom Hotel
Sao Mei
Nano Queen Size Bett
Aufenthalt im Dez. 2024
Pärchen
3 Bewertungen
5.0/5
Hervorragend
Gepostet am 26. Jan. 2025
Nice 🤗
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Shuaishuai
Meta Queensize-Bett - 2 Queensize-Betten
Aufenthalt im Dez. 2023
Business
10 Bewertungen
5.0/5
Hervorragend
Gepostet am 12. Jan. 2024
Pretty nice
Übersetzen
Antwort der Unterkunft: Dear Shuaishuai,Thanks for taking the time in providing your honest feedback about your visit, and I'm very happy to see your comments and marks! Hopefully, we'll have the opportunity to host you again sometime soon!Take care,Bryan PourtabibFront Office Manager, Axiom Hotel
Constance
Nano Queen Size Bett
Aufenthalt im Jan. 2025
Pärchen
13 Bewertungen
5.0/5
Hervorragend
Gepostet am 20. Febr. 2025
請幫我翻譯成英文: 這家酒店的地理位置非常好,周圍就是聯合廣場,距離地鐵站也非常近,很適合機場直接BART門對門來回。關鍵酒店的設計非常摩登時尚,我老公最最最喜歡他們的健身房,麻雀雖小但是五臟俱全,關鍵還可以自助開空調。酒店的佈置也貼合了中國春節主題,非常文字和有調性。周圍好吃的非常多,比如越南菜和小清新的brunch,雖然周圍有不少流浪漢,但是他們攻擊力為0。可惜舊金山的各種消費税太高了,税費相當於房費的50%。
This hotel boasts an excellent location, right next to Union Square and very close to the subway station, making it ideal for direct BART trips to and from the airport. The design of the hotel is particularly modern and stylish, and my husband absolutely loves their gym—it's small but fully equipped, and you can even control the air conditioning yourself. The hotel's decorations are also in line with the Chinese New Year theme, very tasteful and thematic. There are plenty of great dining options around, such as Vietnamese cuisine and trendy brunch spots. Although there are quite a few homeless people in the area, they are completely non-aggressive. The only downside is the high sales tax in San Francisco, where taxes amount to about 50% of the room rate.