I reserved the Donatello for 2 nights on *******,and tried to add an additional night, the day before my reservation. Instead of adding that night on to my existing reservation, they booked it as a different reservation, so it was twice the price. The heat went out that night, and we didnt have any heat, during an atmospheric river episode, the 3 days we were there. I am thankful the comped my parking for the 2 days i had booked through *******, but they did not help with parking the first night. It was very inconvenient to have no heat with my 85 year old mother in law and my 3 year old twins. We were all very cold in the room. Fyi, there are a lot of homeless, around the hotel. They dont bother you when you are on the hotel property, but if u plan on venturing out for food or something, expect to see homeless everywhere! Overall, not a good experience at the Donatello, in San Francisco!
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