Fonteverde Lifestyle & Thermal Retreat - the Leading Hotels of the World

Amazing location, great service and a vast selection of pools. The nearby town is also a must visit!

託斯卡納地區很多酒店歇業好不容易找到這一家，入住時服務員介紹這是美第奇家族留下的，還有圖片介紹，意外驚喜，房間暖氣足，空間大，推窗見山谷景，入住當天有迎賓卡還有禮盒，早餐可以。

A beautiful hotel in the Tuscan hills, right from when you drive in the gates you can tell you’ve made a great decision. Old wood charm mixed with lovely facilities. The pool areas are wonderful our room was large and well appointed and so efficiently maintained during our stay. Having breakfast on the terrace in the morning was so relaxing. My one and only criticism is that although the food in the main restaurant was good the service was not up to the standard you would expect from a hotel of this class and cost something that other guests concurred with.

We will not be returning. The food was lackluster, spas felt dirty, and the beds exceedingly uncomfortable. I am not someone with back issues and I got tremendous back pain- we had to leave early and they refused to reimburse. I was never offered to speak with a manager nor did they change the bed topper and mattress which was promised to be changed, nothing was done- both of which they cited they did and therefore would not reimburse. A mediocre resort way overpriced. “Thermal pools” like Luke warm bath water.

My wife and I were looking forward to staying three nights at this highly-rated resort. I had made a reservation for a junior suite valley view with terrace. I was taken to a room that looked exactly like the deluxe valley view with balcony that is depicted in the website. I complained that my room lacked the larger terrace and a sofa that was clearly shown in the picture describing the junior suite. I was assured that no, I was in the right room. I showed the receptionist the picture of the suite in my reservation and told her that only a week before, I had called to specifically discuss the difference between the two rooms and was told that while I was definitely in the right room, they would move me to a different one that looked exactly like the one I had reserved but was the same room class. This new and larger room was located in a different wing. The hotel was very nice and the breakfast was good. We only ate at the hotel restaurant one night (which was ok) as we walked to town (about 10 minutes) and ate at La Fontanella for two of the three nights. When I checked out I looked at the bill and noticed that my one dinner charge was duplicated. When I challenged this the receptionist quickly took it off my bill. Were these two incidents honest mistakes? I am not sure but would certainly not return here.