Catalonia Bristol

Espere 30 min en la recepción para ser atendido

衞生：乾淨整潔 服務：服務收到

Great place to start our visit to Catalonia! The front desk staff were very welcoming, and we appreciated our complementary glasses of cava! The pool area was very clean and comfortable, and our room had fantastic air conditioning and space for our family of three. Located in a very walkable area in terms of restaurants, we found this to be a fantastic place to stop.

We stayed for 4 nights hotel was immaculate including our room, cleaned every day, we were greeted by Ruben on reception he was so friendly and helpful with where to eat and where the metro was and any other questions we asked him, the lady on reception I didn’t get her name was just as lovely! We ate breakfast one morning and was nice and had dinner one night again just as nice! Hotel was very quiet as it was out of season so we had the pool area to ourselves to sunbathe and it was very hot most of the time, the pool was freezing so couldn’t go in but I expected that in April! Lots of local bars and restaurants in walking distance and the metro is 5 minutes walk and takes 35 minutes to get you into the city! Taxi to airport was 45 euros.

I stay here from 8 - 11 May 2022. I am satisfied and impressed by all the Reception Staffs. name Mr. William, Mr. Ruben, Mr Michaelle. They are very polite and friendly and also warm welcome. Besides the rooms are clean and good air condition, the hotel has swimming pool eventhough this is 3 stars hotel. The restaurant for breakfast is good. Fresh croissant and fresh fruits etc. Bed, towels are clean. The housekeeping everyday make up room. There is a free bootle of water eventhough only 1 time but I still appreciate it I will recommend to other people to stay here. Bravo and Salute. Hope they can keep and even upgrade the services.

Ficamos hospedados no Hotel Catalonia em Barcelona nos dias 29 e 30 de junho e tive uma experiência extremamente frustrante. No momento do check-in, foi solicitado um depósito de 200€ pelo meu cão, com a garantia de reembolso no check-out. No entanto, ao final da estadia, enfrentei dificuldades para obter o reembolso devido a um suposto "erro na máquina de cartão". Após vários dias e diversas tentativas de contato com o hotel, ainda não recebi o reembolso. Embora tenham enviado um documento como prova, percebi que ele foi alterado e não era válido. Além disso, o recibo original indicava "Sem reembolso", o que sugere um erro na transação desde o início. Estou extremamente insatisfeita com a maneira como o hotel está lidando com esta situação. Eles deixaram de responder às minhas tentativas de contato e até hoje não fui reembolsada. A situação chegou ao ponto de eu reportar o ocorrido à polícia de Sant Andreu de la Barca como suspeita de fraude. Com base nessa experiência, não recomendo este hotel devido à falta de profissionalismo demonstrada e à dificuldade extrema em resolver um problema que eles próprios causaram. Se está em busca de uma estadia livre de problemas semelhantes, sugiro considerar outras opções de hospedagem em Barcelona e arredores.