Vista Verde Lodge

Dirty rooms with giant moths everywhere, a mosquito net available for every bed, but that does not help the situation in the room itself. They close the gate at midnight, so if you go to Zephyr Lodge in the evening you are forced to leave not to be left outside at night. One night we were back at 11:55 pm and the gate was already closed forcing us to stay on a dark and isolated road to bang on the gate until the security guy came to open after 5 minutes (he opened because we arrived before midnight, otherwise good luck). Now the worst part: I went on the day trip to Semuc Champey and came back at 6 pm, I go up in my dorm to grab my stuff for the shower and on the way back tor the dorm I sprained my ankle because the floor was terribly uneven at the bottom of the stairs (See pic attached). As it's just happened I am still kinda able to walk and with the physical support of a friend with me we manage to walk up to Zephyr Lodge that evening. The morning after (it always hurts more the day after an injury) I wake up to go to the toilet and I cannot put my foot on the ground for how much it hurts, forcing me to sit on the steps of the stairs to get down of the dorm and at the bottom a gardener (bless him, he was so kind) saw me and helped me to reach the restrooms and back to the dorm. Because of this we decide to leave one day before since I had to climb up the stairs to reach my dorm and manage to find two beds available at Zephyr Lodge. We go to the front desk and ask to pay without mentioning anything yet (not seeking any discount with a complaint). After this just to let them know about the uneven floor where I hurt myself, I tell them about it and instead of saying a simple sorry or offering some ice or help to get to the hospital, they acted defensive and said I was probably drunk from the party at Zephry and this is why I fell and hurt myself. They even called the police because I got mad for the assumption and disrespect (it was absolutely ridiculous).

Unfriendly staff. Loud party music from neighboring hostel every night until 4am. Of you want peace- it’s not here. They lock you out/in at 12am so if you want to go out, you have to come back before 12 like a teenager. No other hostel in the town does this. Stay somewhere else.

I’ve been backpacking for five months and never stayed at a place I hated so much. The worst staff, they’re are ridiculously rude. I wanted to cancel my order one minute after making it and they refused and forced it to me when I said I didn’t want it anymore. Walked away from me and yelled aggressively at me when all I wanted is for them to keep for me tomorrow. They say everything is not possible when it clearly is, the rudest woman works here, wifi sucks, water leaks into the dorms, they left a dirty bin on my friends bed, there’s a woman that haggles here every night to everyone, and just a very very weird and off atmosphere. Worst service I’ve ever experienced in my life.

Ambiente agradable rodeada de naturaleza recibiendo aire puro compartir en familia a lado de nuestros hijos disfrutar un fin de semana todas las instalaciones están bien buen servicio del personal todo increíble

Uma vista maravilhosa e uma localização esplêndida merecia um ambiente que ligasse com a selva. Música altíssima até altas horas da noite, que impede o descanso. Não há espelhos nas casas de banho nem caixotes de lixo nos quartos. Não há redes mosquiteiras nas janelas pelo que não se pode arejar durante a noite e é um calor tremendo.