Hotel San Agustin Beach Club

An amazing hotel in front of the ocean, old-style but very comfortable. At the reception, Danny was very nice upon our arrival. The room is quite big and has everything you need. The two pools are very nice, and there is also a 5-seat small hydro massage. With the half board, we had an amazing continental breakfast every morning with everything you could desire. The big plus is the dinner, where you are in the hands of one of the best chefs that I have ever met (and I travel a lot for my job). Aridane Socorro and his kitchen staff made our dinners magical, with a gourmet menu every day that was refined and delicious. The service with Elio, Marco, Angela, Dory, and all the rest of the staff was friendly and professional. I would like to thank all the people who have worked hard to make you feel at home in this hotel. We have spent 15 days in the structure, and we will come back for sure. A place that makes you feel relaxed and happy.

The hotel itself is quite unique in style, we had a standard room and it was very spacious and included a comfortable seating area where you could watch TV which had quite a few English channels. Unfortunately the standard rooms are at the back right above the delivery/loading bay area and you are awoken by the deliveries every day any time between 4.30 and 6am. Staff were apologetic but nothing they can do about it and as hotel was full, we couldn't be moved. Plenty of sunbeds - hotel was full and there was never a problem getting one. Area around is generally good but the sides of the pool could use a good clean. Breakfast was the usual buffet fare plus a few other things you could order like crepes, waffles, pancakes. However, the food in the hot section was consistently barely lukewarm, a shrug of the shoulders was the response we got when this was mentioned. There didn't seem to be enough staff on - they were always busy but sometimes our order (even for tea) got forgotten and we had to remind them several times. One staff member manning the pool bar isn't enough - as hard as they work they can't keep up with everything. Location is great, right on the beach and close to all amenities. Very easy to get to and from airport using the local bus. Overall, we enjoyed our week, but if you're a light sleeper don't book a standard room. Personally, I wouldn't return to this hotel.

We stayed for 6 nights in a double room on a half-board basis. It was a peaceful and relaxing stay. All staff members were friendly and helpful. Our room on the 3rd floor overlooked the pool and sea. It was very clean, came with a coffee machine, and kettle, and a tv with a few English channels. Our bed was really comfortable and we slept very well. The bathroom came with complimentary supplies including soap, shower gel and shampoo, plus other bits. The shower was hot with a decent pressure. WiFi good in our room. Only negative in our room was the lack of available plug/USB sockets - and none of them were anywhere near the bed. There was one in the bathroom, one near the chairs, and one behind the TV cabinet, which we had to pull out to get access. There is a good size safe inside the room, but this is an additional charge (€2.50 per day). Breakfast was by the pool each morning with a good selection of hot and cold food and drink. Most of the evening meals are in the same area, often with evening entertainment provided. One evening, everyone sat together inside the restaurant. All the food was presented nicely, but whether it was breakfast or dinner, the cooked food was never served hot - lukewarm at best! Maybe it’s a Spanish thing?! We’re not sure if this is normal but we would have preferred our food to be a hotter temperature. The evening meals were also lacking herbs/spices and were a little bland. Pool area was great. Looked at the gym but it has only 3 pieces of cardio and a handful of very light dumbbells. It’s also in a room with no natural light - not enticing to workout in. The sauna is also in this room, but on the occasion we went to use it, it wasn’t on. There was no sign to say it’s out of order or how customers should turn it on. Overall we enjoyed our time here, we would come back, and would recommend the hotel to anyone looking to visit Gran Canaria.

Another lovely stay spoilt in part by the strange actions of a foreign couple who continuously wedged open the fire escape door immediately next to their room for use as their personal quick exit to the beach, bar, pool etc. This allowed cold draughts at night blow into our bedroom and noise from the adjacent cafe keep us awake at night. Whilst the cleaners usually closed it in the morning and I closed it once or twice, it was soon miraculously open again soon after. I presume the occupants were aware we weren’t happy as they always smirked and grinned whenever they saw us. We are not ones to complain but in future we will. We will return but will not put up with such stupid selfish action again.

Our stay at this hotel was just what we wanted: A great beachfront location, superb views, a comfortable and relaxing room and enjoyable meals served by professional and attentive staff. One of the best winter breaks we've had.

Do not choose halfboard. The set five-course dinner every night is more or less the same, the same ingredients more or less and tastes absolutely nothing. The restaurant needs a new chef with knowledge of good cooking and spices. Stay away from this restaurant!