X-Bionic Hotel

Hotel reception - stood there on check-in for 15minutes before being served despite 3 staff members available. Hotel room - AC not working so 4 days sleeping in 26-28 degrees. Apparently an engineer fixed it on day 2 - no they didn’t. Restaurants - Olym pic self service restaurant - limited options, just one coffee machine at breakfast serving a full room so 20minutes wait for a coffee! Even more limited options on off-peak times. Japanese restaurant - waited nearly 40minutes for a bowl of sweet potato fries that was missed off the original order. Two out of three starters missing, they were served after the mains were served. Asked for a drink until fries arrived and told that bar was closed! Arrogant staff and didn’t care about customer service at all. Gym - friendly staff and happy to help, good equipment. Farriers Bar - the tall guy (the manager I'm guessing) couldn't help us anymore than he did - great personality. He was the stand-out person in that whole complex. Checkout - told to vacate by 9am when check-in details said 11am. A piece of paper was slipped under our room door the day before. We were 20mins late checking out (waiting for that coffee in the breakfast room) and literally told off at reception desk. Finally - waiting for our taxi we had 30mins spare so we went for a walk around the complex. Then told off by security guard that everywhere was closed and we were told to go back to hotel reception and wait there! This place might be “state of the art” but customer experience is in the dark ages!