Travelodge Saltash

Mattress one of the worst I’ve ever slept on, would have been more comfy on the carpet in the corridor. 3 hours sleep at the most. When I did get up I had a look at the mattress and found it to be yellow. Positives - the friendly welcome and location.

Sheesh Travelodge where to begin. Awful location in Saltash, don't be fooled by the pictures, the last time the exterior looked like that was probably on opening day! It's full of weeds, stained paving and unkept gardens, attached to the back of a service station. It resembles a prison! I booked for breakfast because it's my kids favourite part of a holiday...but didn't realise 'Breakfast on the go', was just a pre-packaged box of goods, not a cooked breakfast. So I ammended my booking a few days before I arrived...which I was charged £10 for, and removed the breakfast because I didn't want it. I arrived to ask about my refund of £75, where dear Gary at reception just shrugged his shoulders and said "I don't know, maybe it's still being processed" and then pretended to do something on the computer... and then after 5mins just slid my room key over hoping I had forgotten! And said "it's all got really confusing"...nope, pretty f*@king easy to understand actually! ...so I didn't take the breakfast expecting a refund, only to be told when I got back home that it was non refundable! (A pre-packed box of goods!!) Why allow you to take it off on the booking system in the first place, or why do the staff not know anything about the refunding of extras! So easy to fix!! Gary also tried to charge me again for my pet, so there's clearly no systems integrations between hotel and the booking system. The room was dirty, we found someone else's sock under the bed, the carpet smelt of wee, one of our sheets were stained with blood, beds were so uncomfortable, we hardly slept. As a family holiday we obviously made a really stupid decision. But everything from booking to check in to hotel room, to support...was just so sub standard, I'm not even sure how this hotel is open! So being £75 down on a 'non-refundable' breakfast and a pretty rubbish hotel I think it's fair to say it's my first and last time staying at a Travelodge! I'm all for budget hotels because our holidays are more about being in the local environment and just coming home to a comfortable room...I don't need any fancy extras....but this is the first time I've ever felt completely ripped off, which takes a lot because I'm pretty chilled and easy to please! I'll stick with Premier Inn in future because I have yet to have a bad experience.

We have been using Travelodge Saltash for many years when visiting family. The Staff have always been friendly and helpful, our room has always been clean and tidy, with all the facilities working. After a long journey, the large bed is very welcome !!! Parking is free and plentiful, we have never encountered any problems. There is no doubt that the hotel could do with an upgrade at some stage in the future.