Asher Adams, Autograph Collection

The Asher Adams SLC has done a nice job of combining the historic with the modern. Part of the hotel is in the historic Union Pacific Depot and there is a new, modern hotel behind it. Enjoyed my stay, but watch out for charges. I used Bonvoy Points, my early morning bill included a $45 charge for Valet Parking (didn't have a car) and a $58 reward redemption charge (not listed on my reservation. There is no executive lounge so as a Titanium Elite member, I was given a $20 credit in the restaurant. At in the restaurant, reminded my host that I had the credit, reminded my server of the credit, and when I went to check out and correct the other charges, reminded the front desk person that I ate in the restaurant and that I had a credit. Just got my bill, the other charges were removed but I was charged full price for the breakfast. I know it sounds petty, but I am gone now, and don't want to deal with correcting it. Nice property, incredible common areas (old Railroad depot) and the breakfast was good, just don't appreciate having to play financial auditor to be billed correctly.

I am a lifetime Bonvoy Titanium member and stayed for one Thursday night in Jan 2025. I booked the Tower Classic, King room as I was just one person travelling. I drove to the hotel and upon arrival you have the option for $40 valet or self-park. Either choice puts your vehicle a block and a half away in a private garage with no direct entrance to the hotel. I chose the self-park option (this ended up being $12) and had to hike from/to my car after parking and when departing. This is the only negative thing I have to say about this experience. Next time (at least in the Utah winter), I will just ‘eat’ the $40 valet charge. Upon check-in I was greeted by Kahn at the front desk. He welcomed me and acknowledged my Titanium status, clearly stated the benefits of my status, and said I had been upgraded to a Tower Premium King room. I checked the app and saw that several suites (most of them at the hotel) were available and reminded him that the Bonvoy Titanium benefits state that the hotel will upgrade Titanium members to rooms “including select suites”. He checked his system again and confirmed that none of these were available. My experiences at other Marriott hotels that recently opened (as this one has done), is that management does not designate many rooms as “upgradable” but do so as time goes on. I will be back in the future to test my theory. Now, on to the real reason why this hotel is so special…it’s the staff! Obviously, management has trained the staff thoroughly as every member of the staff that I met provided an elevated experience. First, I would like to recognize Kahn at the front desk. He is the suave gentleman dressed like he came right out of the roaring twenties and perfectly fits into the motif of the lobby area. That being a restored train terminal from long ago. His professionalism was on-par for such a classic environment, and when he came out from behind the check-in podium to spend a few minutes describing to me the history of the lobby, it really made the experience extra special! Kahn is a superstar! Next, up at No. 119, the whiskey forward bar that overlooks the terminal as well as South Temple Street, I had the pleasure to talk with Erick, he is one of the bartenders. Not only were his drinks crafted perfectly, but his conversation with me and the other patrons made for a special experience. He was even able to give me a tour of the “Gandy Dancer” when asked (this would be a great spot for a private event, see pics!). Lastly, I had dinner at Rouser while sitting at the bar. The bartender was Joel, and again it was a great experience talking with him about his passion for crafting cocktails. I had wine with my steak dinner, but for dessert I had him make me a “bartender’s choice” cocktail and he did not disappoint. It was a great, crafted cocktail to end my night on. Oh, by the way, my dinner was excellent. I ordered the NY Strip special with the grilled eggplant and a side order of the bread with the honey coal butt

Absolutely stunning remodel of the train station. My husband and I really enjoyed our stay here and will be back! The valet service was friendly and we loved the option to text so our vehicle could be ready by the time we came down from our room. Front desk staff was welcoming and flexible when we needed to make some adjustments to our reservation. We also hit the coffee shop frequently and the staff there were lovely too! We liked the setup and layout of the room. It had a clean crisp feeling with a nice window overlooking the shopping area and mountains. The bed was comfortable with soft sheets and fluffy pillows. We felt like they paid attention to the details when designing the rooms which contributed to the full experience. We loved the hotel ambiance in the evening and enjoyed cocktails with friends in the lobby. The overall service was exceptional.

This Asher Adams is a new hotel that opened their door in Salt Lake City's most welcoming architectural structure - "The Union Pacific Depot", This was originally the Hall of a train station linking the East to the West part of our great American country. It offer great views of downtown and the Wasatch mountains. I arrived via Denver from a 15 hours flight from Paris and the reception was welfomkgn. I received a traditional King which is spacious with a native western sophisticated American vibe. Love their reading side lamps. The room is missing an operational working desk. As a Bonvoy member I received 500 points but no-upgrade for my room and breakfast is not included. Overnight parking is also available. My shower pressure was excellent. Jordan the night manager was a pleasure to deal with.

The worst customer service my wife and I have ever experienced, which is such a shame because the hotel itself is beautiful. Cyrus was incredibly rude and unprofessional during checkin. No smile, no warm greeting, and he rushed through the entire process. While we understand it was a busy day, it was clear we got the short end of the stick as the other two front desk staff were much more welcoming to the guests they were assisting. When we came downstairs to speak with a manager or supervisor, we stood at the desk for about 10 minutes while Kan was on his personal phone. Even when he finally addressed us, we were shocked to know he was a supervisor as he kept glancing at his phone instead of giving us his full attention. We did not bother to address our issues with him. This level of service is unacceptable and completely tarnished our experience. Such a disappointment for a hotel with so much potential.

The customer service at Asher Adams is a true well oiled machine! During check-in, Diogo was incredibly hospitable and worked hard to assist us. When he couldn’t find our reservation, he called on his coworker Erika for help. Erika was already assisting her other coworker with another guest but seamlessly went back and forth, helping both without missing a beat. The patience and teamwork among the staff were incredible to witness. It’s clear that this is an amazing team that works beautifully together. Highly recommend staying here for the outstanding service alone!