Hotel Atalante Relais Thalasso et Spa

Simply the worst experience. I have been fortunate to have visited some amazing countries and stayed in some lovely hotels. My family and I are were looking forward to our road trip around France, especially a visit to Ile de Re. + Postives: -The island is welcoming. -Great sites and nice beaches - though the weather during our stay wasn't great. -Some amazing restaurants - lots of choice but you should always book in advance. -Negatives: -The hotel was badly run. We were charged £1300 for a 2 night room only stay in error! booked through ***********. When I flagged this to ***********, I was told that I would be refunded within 15 days...but I'm still waiting -I booked a treatment and after waiting an hour was told that no one had noticed me waiting and that the spa was now closed. My 20 min treatment at a cost of £75 was apparently not worth the spa area noticing me, asking what treatment though when I arrived there were only 2 people (including me) in reception! Ile de Re is lovely and I would definitely recommend a visit, but just not staying at this hotel. I understand that is family owned and run, which is great. But the administration is very poor and the cost incredibly high. On this occasion you just don't receive the service you think you are paying for.

Brilliant hotel, lovely location. Staff very helpful and friendly. Nice views of the sea and the pool and spa were very nice. Would have liked larger towels for the spa and they didn’t cover the sun loungers

It is not a four stat hotel, more a three plus. Rooms on sea side are small with minimal storage.. Bathroom also very small with no shelves and hooks. The Thelassotherapy facilities are 0.5 km from the hotel. A tunnel connects the two. Most of the staff are excellent. Breakfasts are good with plenty of choices, just no smoked salmon or oysters. The demi-pension dinners are appallingly poor, 35€ for two courses of very poor food, very little choice - two of each; the alternative is to pay supplements for everything on the a la carte menu. We are now at a 4 star hotel furher up the coast which is on a different planet for faciities and food. Would we stay at the Atalante again? Not a chance!

We spent two nights at Hotel Atalante-Relais Thalasso as part of a Voyage Prive deal. Our deal included a Comfort Room On The Vineyard Side with breakfast. We stayed in room 318 which had a small balcony overlooking the vineyard. There was also a partial sea view as well. The hotel has a Greek/Mediterranean feel to it. Great base to explore the rest of the island. For the football fans amongst you the hotel was used as a base in Euro 2016 and when we were there the Angers SCO squad was based there for some of their pre-season. Did not see or hear them at all in fairness until we spotted them walking to their coach for a match. The room looked like it had recently been refurbished so was very smart. Air con, great shower, TV, tea/coffee facilities, safe, Wi-Fi etc. Even a choice of pillows depending on how you sleep! Breakfast is a buffet with loads of choice. Not much seating outside and pretty much all of it is in full sun. The pool area was very modern, not a huge amount of shade but nice nonetheless. It opens at 0900 which makes a pre-breakfast swim a little tricky however with pre-agreement they will open it a little earlier which was appreciated. Half a day bike hire (4 hours) was included with our booking. We attempted a tandem, decided it was too dangerous and instead opted for a bike each. The island is so bike friendly. Loads of different cycle routes and really safe. The bikes are excellent as well, touring style, gears, very comfortable. Due to the heat we only did an hour or so but you can probably get from one end of the island to the other in about 2 hours I reckon. Special mention to staff members Assis and Sylvie who could not do enough for us.

Un bel établissement avec un service de qualité et du personnel très attentionné et professionnel ! Les tarifs sont donc en fonction du lieu. Accès à l’espace spa très très apprécié et agréable. Vite plein lorsque le temps est beau comme à l’intérieur lorsqu’il fait mauvais temps. Très reposant et restaurant de qualité.

Satisfait de mon premier séjour dans cet établissement il y a quelques années, j'ai réservé un nouveau weekend ici. C'était finalement une mauvaise idée pour 3 raisons principales : 1/ Nous sommes arrivés un vendredi en fin de journée et nous avons eu la surprise d'être réveillé le samedi matin par un technicien qui est entré dans notre chambre pour un problème de chauffage... qui ne concernait pas notre chambre. 2/ Le samedi soir en rentrant à l'hôtel après une soirée à l'extérieur, nouvelle mauvaise surprise : panne de courant dans la chambre. Pas de possibilité de recharger nos téléphones, ni de se faire un café/thé, ni de mettre la TV. Nous avons donc été jusqu'au lit grâce à nos flashs. Malgré un signalement à la réception en donnant mon numéro de chambre, j'ai juste eu le droit à un "on s'en occupe, je reviens vers vous". Je n'ai jamais eu de nouvelles. 3/ L'espace Thalasso est flambant neuf, mais il reste très limité au niveau de l'accueil. Le sauna n'est prévu que pour accueillir 2 personnes par exemple. Après avoir tenté d'y aller 3 fois, nous avons enfin eu une place (vers 16h le samedi) mais là encore, mauvaise surprise : le sauna avait été coupé ! Seulement 37° à l'intérieur. Sinon les équipes sont globalement très agréables et l'équipement des chambres est relativement correct même si la puissance du sèche cheveux n'est pas à la hauteur d'un 4 étoiles par exemple. Au moment du départ, la personne à l'accueil ne nous a ni demandé comment s'était passé notre séjour, ni proposé une compensation pour les désagréments du samedi.