Premier Inn Catterick Garrison

Amazing friendly helpful staff! We arrived late and were offered refreshments from the reception it. Nothing was too much trouble from house keeping, to reception and bar/waiting staff. Nice touch Easter eggs on our beds too! Thank you so much

Location is excellent. Rooms are quite nice. I like the desk for working. The meal deals are good. For these reasons I will be returning. 3 star review (averag) is due to the following - The bar and restaurant has lost a lot of atmosphere since it was closed to non hotel guests . It does not have the buzz and cheerful feel it used to have a year ago which is sad. Customer service is mixed. Some staff are very welcoming (I note especially Louise) enthusiastic and have a culture of hospitality. My impression is this is based on their personality and does not reflect a customer service or hospitality culture on behalf of Premier Inn and or this particular hotel. At one time a manager made me wait standing for a few minutes because she said she had administrative till duties to do first. This felt odd and I felt lonely and powerless. I also disliked the policy that customers must ask for their rooms to be cleaned. This puts the burden on the customer and often does not work as there is no one at reception. I asked one day and it didn’t happen. I got back to a room I expected to have been freshened up and felt disappointed and a little upset.