ibis Epernay Centre Ville

Location is good, not far from station. Room size is ok and breakfast is perfect

Had a very welcoming check in experience by a lovely young lady who explained everything in some detail to me including the car parking in the underground car park below. And how there was a special rate of €10 something for 2 hours there if the ticket was correctly validated, so I parked our car down there. Spent a lovely evening in town and upon checking out the following day presented my car park ticket for the expected validation to be told that I had to do that with the office at the car park. So I went there and explained that I was staying at the Ibis and needed the ticket validating and was directed to the cash machine. Which promptly charged me €34.40 for the privilege of 20 hours parking. I will be visiting Epernay again on my travels but will be staying well away from the centre. Either someone from the municipal car park needs to talk to the Ibis management, or vice versa, the Ibis management needs to talk to them. I obviously was not the first victim of this.

Arrived at hotel. Got charged for both rooms again despite having already paid. Paid again as we didn’t want to cause a scene whilst checking in. Checked confirmation and confirmed we’d prepaid. Was told we’d be reimbursed after we proved pre-payment. Went out for evening meal. Came back for drinks before bed before 11pm. Stood at the bar but was ignored by staff who saw us arrive (2 staff members sitting chatting at reception - both ignoring the 4 of us at the bar). Eventually managed to get the attention of (disturb) the chatting staff who finally served us. A smile would have been nice?? Won’t be coming back here in a hurry to be honest. Not the usual Ibis experience sadly …. on the plus side, great location and nice rooms