Hotels in der Nähe von Eglise Notre-Dame des Greves, Saint-Malo

Wir hatten mit unserer Reisegruppe 2 Nächte in diesem Haus. Manche waren glücklich, andere nicht, denn nicht alle Zimmer sind renoviert, was man an den Bädern merkt. Ich hatte Glück und ein tolles Zimmer mit Blick auf die Stadtmauer und einem supermodernen Bad. Ich liebte die schweren Fensterflügel mit ihrem Drehgriff. Im Vorraum zum Restaurant ist eine Lobby mit natürlicher Pflanzenwand und einem großen Kristalllüster - traumhaft schön! Das gemütliche Restaurant ist auch sehr geschmackvoll eingerichtet mit dunklen alten Möbeln, historischen Bildern, Spiegeln und Kristalllüstern. Man fühlt sich, wie in einem Schloss.

Die Yago Group-Kette Hotels. In der Nähe der Einfahrt zum alten Tor. Die Einrichtungen sind besser, aber die Gebäude sind relativ alt. Die Geschäftsstraße in der alten Stadt ist bequem und der Heimmarkt in Leafford ist billiger.

We very much liked this hotel but want to warn others not to book a terrace room at an extortionate extra cost. We thought we would treat ourselves to the suite with the terrace - this was a big mistake. The suite and the hotel were lovely and I would stay again. The position is excellent as the hotel is very central yet tucked just away from the main noise of the town. The room was lovely - air conditioned, clean, spacious and quiet. The breakfast was good and the evening meal in the restaurant also very nice. The problem was the awful terrace which we had paid extra for. Whilst it was a good size it had absolutely no view - just of the high walls of other buildings which were a few metres away! I think the bins or kitchen doors were at the bottom. We went to the desk to complain and were told that as it was after 4pm we couldn't change rooms - the staff were not very interested. I asked whether all the terrace rooms had this view and was told yes!!! All terrace rooms were at the back of the hotel - looking at walls. I was appalled that the hotel is charging so such extra for these terraces - they really are just smoking areas (a very plain table and chairs were provided with an ash tray). If you look at the picture on the website it implies a pretty, airy terrace. Whilst I didn't expect to see the sea from my terrace - I did think the view might be better than a close up of some plain walls. I am very upset that we paid so much for this and want to warn others not to be tempted to book one!

réservation soit disant a partir de 14h. j ai recuperer les codes d acces a 12h par un monsieur a l accueil qui etait tres gentil qui ma proposer meme de venir des 13h dans la chambre.nous somme venu que a 14h comme prévu ,la chambre pas faite et les femmes de menage nous ont dit qu elle ne serait pas prete tout de suite, j ai insisté pour l avoir et elles sont venues faire le menage suite a ma demande. le ménage a durer 10 mn mais elles étaient sympa.. et les codes d acces si le monsieur ne me les avaient pas donné , je les ai recu par sms qu a 15h pour une réservation des 14h

I was on a roadtrip with my friend through Normandy, and our final hotel destination was going to be Kyriad Prestige in Saint Malo. We booked via booking.com and arrived early evening. Upon check-in met by kind staff - who mentioned we needed to pay upon check-in for the full stay. We were surprised, as this was not mentioned anywhere in our booking confirmation and we mentioned we would prefer to pay upon check-out. Then the mood of the staff changed and we were told that we had no other option than to pay. We were taken aback by this attitude, but opted to pay. We were tired after a long day behind the wheel. Our double room did have twin beds - but faced a loud street - so we were given a different room upon request. Here the staff was helpful. The new room faced the pool - also meaning it had a terrace straight below the only window with ongoing noise from guests. Most annoying was the air conditioning system which presented itself with a not so nice high pitch all day and night. It was warm those days and we closed the window and relied on the aircon - except - this needed activation by reception staff and could only be set at 22 degrees (not much help if you need cool air). For various reasons, we did not feel comfortable at the Kyriad Prestige and as we had a flexible booking, we opted to check out early and find another hotel. Now the fun began. We checked with staff in the evening to confirm that it was ok to check out the next day without suffering any additional costs. This was confirmed - we just needed to make sure to check out before noon. Next morning we checked out - and had stayed there 1 night (out of a total of 5). We asked to get the other 4 nights refunded, as we had pre-paid. This was a HUGE fuss - and caused a lot of heated debate - as the staff told us this was only possible if we gave them a notice from our banks, stating our account numbers, swift codes etc. This is by the way against the Kyriads own terms and conditions and not in accordance with the EU GDPR rules of data protection. Staff kept ademant that a refund could not be made via our credit cards and that only the supervisor could decide on refunds. Now this was a Sunday, and the supervisor was going to be in on Monday - so we said we would return Monday to speak with her. Until then, we asked for and received confirmation, that the Kyriad would not charge us for more than the 1 night we stayed there. On the Monday morning, checking our credit card accounts, it became obvious that the Kyriad did in fact charge us for the whole 5 nights. We made our way to Kyriad to talk to the supervisor and where fully ”armed” with terms and conditions, regulations and documentation evidence. When we met the supervisor, she greeted us friendly and professionally. She mentioned that she new our case and that we needed a refund for 4 nights. Not a problem and the refund could be made directly to our credit card. The supervisor explained that sometimes the staff woul