Gastnutzer
31. Januar 2023
Paid for a room with Wifi. Room was ice cold and Wifi not working. Asked for another room, the reception claimed they were fully booked and could not help. But the *********** was able to 'find' multiple 'free' rooms. Reality was that reception lied to get rid of the guest! Second lie came later when they told that the gate was closed during the night for security reasons. Only, at 4 AM, the gate was fully open and the parking area was not secured. In general, the complete hotel staff is rude and does not give a 'sh**' weather the customer is happy or not ! Also the quality of breakfast went down and is not worth it's price. It is obvious that the hotel is dying slowly and is degenerating to poor-value hotel levels. Some customers do not wear masks and staff do not react on this! Adequate management and firing of thec current staff is needed to restart this place ! In the mean time : spend a bit more $ and try the nearby Campanile or Best Western ! AVOID THIS PLACE !
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