Gastnutzer
6. Juni 2023
My wife and I recently stayed at this Inn. I have stayed a lot of high-end hotels, Airbnb's, however this was the worst experience. My wife and I were celebrating our 10-year wedding anniversary. When we initially discussed this reservation with Pamela, she highlighted the use of the in suite jacuzzi however when we arrived, it was established that there was no hot water to shower let alone use the jacuzzi feature. Further, my wife and I planned to watch the applications on the smart tv, such as Netflix and prime video however were informed by Pamela that it was opening day and they have to have the internet modem replaced. This meant that the internet features/Wi-Fi was unavailable which caused further inconvenience for my wife whom intended to use the Wi-Fi to work remotely the next day. We paid almost $600 (for one night!) for this less than adequate experience. It is clear to me that this facility was not prepared or in the condition to be open for buisness during our stay. We vacated the property early the next day and when we left there were no staff persons on site to discuss. I have communicated with Pamela, using several means, however no response. Text message - no response Voice messages X 2 - no response Comments page online - no response. The management refused to call me back, email me back or even answer the phone to discuss this complaint. I would highly suggest that nobody ever stay at this very poorly run accommodation. It is way overpriced, and poorly managed.!! The rooms would be average at best. Much better places to stay in the area. Incredibly disappointed with this place!!!
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